Bike Service Specialist

About this role

Who We Are

XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS’s manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike..

Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver:

- Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments

- More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility

- 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys

- Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership

- OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas

As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started.

Learn more: https://xds.co/
https://xds.co/See an insider’s look of our factory: https://www.youtube.com/watch?v=06SheO5XFsY https://www.youtube.com/watch?v=06SheO5XFsY

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XDS is seeking a hands-on Bike Service Specialist to support our warehouse-based service operations in Downey, California, with occasional work at our Santa Monica office. This role is responsible for inspecting, diagnosing, repairing, and preparing X-LAB bicycles; including returned bikes, warranty units, demo bikes, event bikes, and internal fleet bikes, as well as supporting daily warranty and service-parts fulfillment. The ideal candidate is an experienced bicycle mechanic who takes pride in safe, precise work and can bring a bike from uncertain condition back to a documented, presentation-ready standard.

What You’ll Do:

Returned Bike Inspection and Repair

- Receive and inspect returned, exchanged, and warranty bicycles; document serial numbers, condition, missing parts, damage, and reported concerns, and diagnose mechanical, electrical, assembly, and cosmetic issues.

- Support remote diagnostics and damage assessments using dealer and rider descriptions, photos, videos, and reports; recommend troubleshooting, repair, parts replacement, or in-person inspection.

- Determine whether each bicycle should be repaired, refurbished, used for parts, or escalated for safety, structural, warranty, or disposition review.

- Complete repairs and component replacements involving drivetrains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting, e-bike systems, and related components.

- Perform final safety checks, functional tests, firmware updates, and test rides when appropriate before release.

Refurbishment and Cosmetic Reconditioning

- Clean, detail, touch up, and recondition approved bicycles for resale, demo, training, or internal use, including replacement of presentation-critical decals, bar tape, grips, hardware, and related parts.

- Grade completed bicycles consistently and document their condition and all work performed.

- Escalate any damage that may affect carbon-fiber structure, safety, warranty disposition, or resale classification rather than attempting an unauthorized repair.

Demo, Event, and Marketing Fleet Support

- Assemble, tune, configure, and prepare demo and show bicycles for trade shows, dealer events, media activities, product launches, and employee use.

- Pack and unpack event bikes carefully and account for each bicycle, accessory, battery, charger, tool, and transport case.

- Inspect and service bikes promptly after events and provide occasional local event setup, teardown, transportation, or on-site mechanical support as needed.

Warranty and Service Parts Fulfillment

- Locate, identify, verify, pick, pack, and prepare warranty and service parts for daily shipment, confirming part numbers, model compatibility, quantities, shipping details, and request documentation.

- Create or apply shipping labels, update tracking records, and promptly communicate shortages, damage, identification issues, substitutions, or required escalation.

- Maintain organized parts locations and accurate inventory by reporting discrepancies and properly handling returned or reusable components.

Documentation and Quality Feedback

- Maintain accurate service records, repair notes, photos, parts usage, labor time, bike status, and shipment information in company systems.

- Keep the service area, tools, return inventory, warranty parts, reusable components, bicycles, and batteries organized and properly handled.

- Identify recurring failures, shipping damage, and assembly issues; provide clear feedback to After-Sales, Product, Quality, Warehouse, and China HQ teams and help improve inspection, repair, and refurbishment procedures.

- Follow torque specifications, manufacturer procedures, battery-handling requirements, and workplace safety practices.

You’re a Great Fit With:

- 3+ years of professional bicycle mechanic or service technician experience, ideally in a high-volume shop, manufacturer, distributor, race, demo, or warranty environment.

- Proficiency with hydraulic disc brakes, drivetrain setup, wheel service, torque-controlled assembly, electronic shifting, and bicycle diagnostics.

- Experience evaluating bicycle damage and making careful, safety-first repair decisions.

- High attention to detail in both mechanical work and cosmetic presentation.

- Ability to independently prioritize multiple bikes and move work efficiently from intake through final inspection.

- Ability to accurately identify bicycle components, locate service parts, and complete routine pick-pack-ship…