BI Administrator (IT@JH Univ Data Analytics & Engineering)

About this role

IT@JH Univ Data Analytics & Engineering is seeking a BI Administratorwho will provide hands-on technical leadership for the administration, operational reliability, and governance support of Johns Hopkins’ enterprise BI platforms, including Tableau Cloud, Power BI, and emerging Microsoft Fabric. The position is responsible for day-to-day platform operations such as configuration, monitoring, troubleshooting, gateway and bridge coordination, Tier 2/3 support, and vendor escalation, while also partnering closely with M365, security, infrastructure, and governance stakeholders to implement standards for access, compliance, documentation, and audit/logging readiness. The role operates within a matrixed administrative model, working in close collaboration with partner BI administrators across other institutional areas to promote aligned practices, coordinated decision-making, and consistent platform support for a broad and diverse customer base. In addition, the role develops technical guidance and user-facing communications, supports licensing and cost recovery activities, and helps ensure these BI services remain secure, stable, scalable, and well governed for the institution.
Specific Duties & Responsibilities

The responsibilities listed below are typical examples of the work performed by this position.

Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis/Design (Environment/Platform)

Design highly complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Assist lower levels to effectively use the system's technical software.

Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.

Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.

Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work.

Research, recommend, and implement new technologies based on the value to the institution.

Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements.

Assign and lead technical systems analysis and design tasks for assigned environments and platforms.

Install and Configure

Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product.

Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity.

Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.

Ensure an effective schedule is developed of system backups and archive operations by providing leadership, oversight, and direction to technical team in best practices for the environment to ensure data/media recoverability.

Lead and provide direction to technical team for all above tasks by reviewing work and adherence to institutional standards and guidelines to deliver projects on time and within budget to the customers

Maintain and Troubleshoot

Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.

Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.

Develop highly complex scripts and solutions by using departmental standards to automate systems management.

Perform highly complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.

Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.

Generate and maintain highly complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.

Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.

Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.

Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.

Lead and provide direction to technical team for all the above tasks by reviewing work and adherence to institutional standards and guidelines to deliver high-quality maintenance and troubleshooting to the customers.

Project Collaboration and Lifecycle Participation

Implement changes by adhering to the change management policies and procedures for any given project to communicate to all…