Behavioral Health Navigation Team Manager

About this role

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

About the Role

The Behavioral Health Navigation Team Manager is responsible for providing direction and process compliance to the Behavioral Health Engagement teams. The Behavioral Health team provides health coaching, educational information, and support to Alight participants by phone and other channels. Working within a physician-led team, Behavioral Health/Medical Allies coordinate the delivery of clinical educational content and other services to meet each participant's unique needs.

Responsibilities

• Participating in Health Navigation Behavioral Health/Medical Ally interviews and recruiting. Overseeing onboarding new Behavioral Health/Medical Allies and providing a consistent training process for all.

• Identifying gaps in training and existing processes and providing ongoing support/training to all behavioral health staff. Identifying opportunities to improve efficiency and address key business issues.

• Developing and monitoring departmental and individual performance metrics for Behavioral Health/Medical Ally team and establishing plan for meeting goals and key performance indicators. Collaborating with QA teams to increase quality across the department.

• Participating in clinical conferences with vendors/payers to maximize usage of support services offered through the employer or health plan.

• Supporting the Sales and Account Management teams by providing clinical training sessions for clients and vendor partners.

• Overseeing weekly rounds and ensuring accuracy of weekly huddle content.

• Performing regular call assessments and coaching sessions with team to ensure consistent experience for Alight participants.

• Completing bi-annual performance review sessions with all Behavioral Health/Medical Allies and Leads. Participating in leadership duties and service delivery leadership meetings.

• Adhering to all confidentiality and HIPAA requirements as outlined within Alight's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

• Fulfilling those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company.

Requirements

• Be a Registered Nurse with a BSN or higher, Licensed Clinical Social Worker or Licensed Independent Clinical Social Worker. Possess clinical license in good standing.

• Have experience in a call center and case management. Display proper skills and etiquette on phones.

• Be experienced in a clinical setting providing direct support to patients and their families from diagnosis through treatment.

• Have experience communicating medical information to a non-medical audience.

• Be proficient in computer and internet navigation skills.

• Be dedicated to providing high quality, professional, customer service.

• Experience working with a variety of digital/internet media and interest in exploring new information technology. Must be proficient with Microsoft Applications (Word, Excel, PPT, Outlook).

• Display enthusiasm and enjoy working independently and in a team environment.

• Have excellent written and verbal communication skills.

• Must be able to multitask while providing excellent customer service to our participants. Be comfortable with a fast-paced, evolving operation.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals,…