Behavioral Health Care Coordinator

About this role

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote, and expected schedule requirements are Monday to Friday, 8:00am - 5:00pm and 10:30 am - 7:00pm.

What You’ll Do

As a Behavioral Health Care Manager (BHCM) with Imagine Pediatrics, you will work with the families of medically complex children providing case management for members enrolled in Imagine Pediatrics behavioral health program. You will work alongside pediatricians, nurses, care coordinators, and other healthcare professionals. Your primary responsibilities will include:

• Monitor high-risk pediatric patients (up to 21 years old), some recently discharged from the hospital, ensuring appropriate follow-up and adjusting care plans as needed.

• Conduct biopsychosocial assessments to address behavioral, social, emotional, and systemic needs of the patient and family.

• Create and evaluate the effectiveness of the patient/family’s care plan and modify based on families evolving needs and goal progression.

• Provide intervention that is consistent with the social/emotional/physical needs of patients and caregivers such as mental health crises, behavioral issues, and family conflict.

• Facilitate case management and support that requires clinical expertise in various systems with focus on helping patients and families negotiate the complexities involved with a mental health diagnosis and potentially co-occurring medical conditions.

• Resource validated external services requested by the family to meet behavioral and social needs such as social services agencies and behavioral specialists.

• Provides interventions in response to crisis to de-escalate and stabilize patient and family members

• Provides psychoeducation on the nature of mental health diagnosis and progression, the importance of treatment adherence, and related information as appropriate

• Collaborate with external care team members regularly including school systems, specialists, and child welfare agencies as needed.

• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress

• Represent Imagine Pediatrics commendably to patients, families, providers, and community

• Performs other duties and assumes other responsibilities as assigned by manager