AU RTO Student Experience Officer (aXcelerate) | ZR_1376_JOB

About this role

This is a remote position.
AU RTO Student Experience Officer (aXcelerate) - Remote
About PeoplePartners

• Great careers happen when great people find the right place to grow.

• AtPeoplePartners, aGreat Place to Work® certified company, we put people first—creating an environment where talented professionals can do meaningful work, build global experience, and keep moving their careers forward.

• You’ll work alongside supportive teams, collaborate with Australian clients, and gain exposure that expands both your skills and opportunities. We bring together a vibrant culture, genuine connection, continuous learning, and the flexibility of remote work.

• If you’re looking for a place where you can contribute, grow, and enjoy the people you work with,PeoplePartners is ready to welcome you.

Role Overview

• Great student experiences don’t happen by accident.

• Behind every smooth extension, resolved concern, processed refund, and helpful phone conversation is someone keeping the details moving while making students feel genuinely supported.

• We’re looking for anAU RTO Student Experience Officerto support one of our Australian clients acrossstudent administration and post-sale student support.

• You’ll manage a varied workload covering student extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and incoming calls. You’ll also provide ongoing administrative support to the Australian team.

• There are plenty of moving pieces, so this role suits someone who canbring order to a busy workload without losing the human touch.

• If you’re equal parts organised administrator and confident customer-service professional—and you know your way aroundaXcelerate—this could be right up your alley.

Key Responsibilities:

• Process student extensions and expired-student administration.

• Manage student complaints, cancellations, and refund requests.

• Support student retention activities and follow-ups.

• Handle incoming phone calls and overflow enquiries.

• Resolve student enquiries or route calls to the appropriate department.

• Provide ongoing administrative support to the Australian team.

• Maintain accurate student and administrative records.

• Manage multiple tasks and competing priorities effectively.

• Communicate clearly with students and internal stakeholders.

• Use required systems independently to complete assigned tasks.

Requirements

Required Qualifications:

• Experience usingaXcelerate.

• Experience handling student enquiries by phone.

• Strong verbal and written communication skills.

• Experience managing complaints or issues.

• Strong multitasking and prioritisation skills.

• Ability to work in a fast-paced, task-driven environment.

• Strong problem-solving skills.

• Ability to work independently once processes are understood.

• Ability to handle sensitive or challenging conversations professionally.

• Strong attention to accuracy and detail.

Preferred Qualifications:

• Experience in anAustralian education or Registered Training Organisation (RTO) environment.

• Previous experience in student administration or student support.

• Experience with student lifecycle management.

• Experience processing cancellations and refunds.

• Experience supporting retention activities.

• Experience withHubSpot.

• Experience withFront CRM.

• Experience withWooCommerce.

• Experience withGoogle Workspace.

• Previous call handling, reception, or front-desk support experience.

Why Join PeoplePartners?

• At PeoplePartners, you’re not simply stepping into another remote role—you’re building experience that can take your career further.

• As part of ourGreat Place to Work® certifiedculture, you’ll have the opportunity to work with an Australian client, strengthen your international experience, and continue developing your professional capabilities in a supportive, people-first environment.

•
Career growth and global exposurethrough collaboration with international clients and teams.

•
Learning and development opportunitiesthat help you expand your skills and capabilities. Apeople-first, Great Place to Work® certified culturebuilt around support, collaboration, and connection.

•
Employee engagement activitiesthat keep our remote community connected.

• The convenience and flexibility of awork-from-home setup.

• Acompany-provided computerto support your day-to-day work.

• A stableMonday-to-Friday schedulewith your weekends free.

• If you knowaXcelerate, enjoy helping people, and can keep a busy workload organised while delivering an excellent student experience,we’d love to hear from you.

• Apply today and tell us how you’ve combined administration and customer service to create better experiences for the people you support.

Work Details

•
Work Setup:Remote / Work from Home – Philippines.

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Equipment:Company-provided computer.

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Schedule:Monday to Friday.

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Working Hours:9:00 AM – 6:00 PM Manila time.

Benefits

• Permanent Work-from-home setup

• Company-provided equipment

• Secondary Wi-Fi Modem

• 21 Leave Credits Annually - Leave benefits begin on Day 1.

• 100% conversion of UNUSED leave credits

• HMO on Day 1

• 13th Month Pay

• Monthly Gift Voucher

• Milestone Tokens (Birthday/Anniversary/Christmas).

• A Life Beyond the Screen #WorkLifeBalance.

• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

Originally posted on Himalayas