Associate - Strategy and Operations

About this role

About the Team

DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. We are revolutionizing the delivery experience for merchants and customers by offering the next generation of fulfillment services. We’re looking for someone to join the Drive New Verticals team to rapidly scale our next big bet in logistics and parcel delivery. This team works closely with multiple cross functional partners to incubate new service offerings and quickly launch new Merchants and revenue on our platform.

About the Role

You will drive the product and quality strategy for one of our newest business lines. You will quickly become an expert about our product, operations, and Merchants. You will be on the forefront of driving Merchant growth by ensuring we have a product strategy aligned with market expectations; monitoring our service quality and deep diving when we deviate from expectations; and providing recommendations to product and operations teams on how to optimize our service offering to meet the growing needs of our Merchant and Customer base. You will perform comprehensive analysis and make insightful recommendations about our business strategy with the ultimate goal of helping DoorDash disrupt a new industry.

You’re excited about this opportunity because you…

• Build – Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow business more quickly and effectively

• Influence – Work cross-functionally with our Business Development, Product, Logistics, and operations teams to influence roadmaps and set requirements

• Prioritize – Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes

• Analyze – Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs)

We’re excited about you because…

• Act with urgency and take ownership; you quickly jump on the most important issues and you are capable of driving multiple work streams simultaneously

• Have strong cross-functional skills and experience with projects spanning multiple teams

• You are organized and appreciate the importance of following process and thorough documentation

• Have previous experience working in eCommerce and/or logistics

• Are curious about the business and how things work; you ask great questions and are not afraid to challenge the status-quo

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about…