Associate Solutions Engineer

About this role

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

As a member of the Sales Engineering team at DigiCert, you will play a crucial role in ensuring technical presales success. This role involves developing and maintaining a technical understanding of DigiCert solutions, supporting demonstrations and evaluations for prospective customers, and assisting with responses to RFPs/RFIs. You will analyze customer needs to determine the fit for DigiCert solutions, capture feature requests, and provide feedback to Product Management. Collaboration with the sales team and cross-functional teams is essential, as is the ability to travel to customer sites and industry events as needed.

What you will do

• Partner with other members of the SE team to help ensure technical presales success

• Develop and maintain a technical understanding of DigiCert solutions

• Develop ability to provide or support demonstrations of DigiCert solutions and services to prospects/customers

• Facilitate or support technical evaluations by prospective customers in a Proof of Concept (POC) environment

• Assist other team members with responses to functional and technical elements of RFPs/RFIs

• Develop ability to analyze customer needs to determine potential fit for DigiCert solutions and services to meet customer objectives

• Capture feature request/enhancement input from prospects/customers to provide feedback to Product Management

• Work in conjunction with other members of the sales team and cross-functional teams

• Travel as necessary to customer sites and industry forums/conferences as needed to support the objectives of the department

What you will have

• 3+ years’ work experience in a cybersecurity or technical role

• Bachelor’s degree or higher (preferably in systems management, computer science or cybersecurity)

• Working knowledge of basic IT environments (Windows, Linux, Mac, web servers, etc.)