Associate Regional Business Manager

Over deze functie

As an **Associate Regional Business Manager**, you will play an important role in coordinating daily business operations and supporting regional management.

You will combine the leadership of a small Customer Care team with commercial and operational responsibilities, ensuring efficient processes, strong customer relationships and continuous improvement.

**Your responsibilities:**

* Lead, coach and support a team of 4 to 5 Customer Care professionals.
* Support regional management with operational planning, reporting and business follow-up.
* Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up.
* Act as a key contact for internal stakeholders, customers and business partners.
* Monitor KPIs, service levels and operational performance.
* Prepare reports, dashboards and business analyses to support decision-making.
* Ensure accurate customer and commercial data management through CRM and ERP systems.
* Identify opportunities to improve processes, workflows and customer satisfaction.
* Collaborate with different departments, including Sales, Finance and Operations.
* Handle complex customer-related issues and support the team in finding effective solutions.
* Contribute to cross-functional projects and continuous improvement initiatives.

* A challenging position within an international working environment.
* A varied role combining **people management, business operations and commercial coordination**.
* The opportunity to work closely with management and international stakeholders.
* An attractive benefits package including:

* Insurance benefits.
* Meal vouchers and eco vouchers.
* Mobile phone.
* Monthly remote working allowance.
* Opportunities for professional development.
* Occasional international travel.
* A workplace located in the **Zaventem region**.