Associate Principal Resident Engineer (Federal)

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}">Our Public Sector team is seeking a Resident Engineer who will partner with one of our strategic federal customers in Washington DC. In this role, you will serve as an onsite, customer-facing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work hands-on at customer facilities to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure.</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases, success criteria, and define Dragos Platform objectives.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with client teams on network architecture, sensor placement, and integrations; coordinate and conduct full deployments including upgrades, patches, and configuration changes.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Tune, optimize, and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop content, build foundational workflows, and provide troubleshooting and break/fix support; manage escalations as needed.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide knowledge transfer, training, and new release feature walkthroughs to key stakeholders while documenting processes.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain ongoing client engagement by soliciting feedback on feature requests, communicating product roadmap updates, and identifying opportunities for additional Dragos products and services.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting to deliver comprehensive customer outcomes.<span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2"…