Associate Principal, Health Plan Consulting

About this role

Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.

• Better together: We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at Please provide your contact information and the details of your request so we can best assist you.
Location: Remote, U.S.- Based
Travel: Up to 75%
Transform Performance. Protect Revenue. Elevate Experience.
Health plans face growing pressure from evolving regulations, declining margins, rising consumer expectations, and increasing competition. Press Ganey's Health Plan Consulting team partners with health plans and provider organizations to improve member experience, optimize quality performance, strengthen retention, and drive sustainable financial results.
Combining deep expertise in member experience, Medicare Stars, value-based care, and advanced analytics, we help organizations turn data into action and measurable outcomes.
Our Member Experience Consulting Solutions

• Journey Mapping & Experience Optimization
Identify and eliminate friction across critical member touchpoints, including enrollment, customer service, care navigation, and access to care, improving loyalty, engagement, and outcomes.

• Voice of Customer (VoC) Strategy
Integrate CAHPS, Net Promoter Score (NPS), and real-time member feedback into a comprehensive experience strategy that drives measurable improvement.

• Retention & Disenrollment Analytics
Leverage advanced analytics and predictive insights to identify at-risk members, improve retention, reduce churn, and support growth initiatives.

Position Overview
The Associate Principal, Health Plan Consulting plays a key role in delivering high-impact consulting engagements for health plans and large medical groups nationwide. This individual serves as a trusted advisor, analytics leader, and engagement facilitator, helping clients improve member experience, quality outcomes, value-based care performance, and overall organizational effectiveness.
The Associate Principal will analyze complex healthcare data, develop actionable recommendations, facilitate executive and operational discussions, and support the implementation of experience transformation initiatives. This role requires a unique combination of healthcare industry expertise, consultative problem-solving, data analytics, and client relationship management.
Success in this position requires deep knowledge of health plan quality and performance programs, including Medicare Stars, CAHPS, HEDIS, patient experience, and value-based care initiatives.
Key Responsibilities
Consulting & Client Delivery

• Lead analytics development and insight generation for consulting engagements focused on member experience, quality improvement, retention, and value-based care performance.

• Develop executive-ready presentations, reports, strategic recommendations, and client-facing deliverables that translate complex data into actionable business strategies.

• Facilitate client meetings, workshops, and performance reviews with executive and operational stakeholders.

• Support clients in designing and implementing experience transformation initiatives that improve quality, member satisfaction, and business outcomes.

• Define engagement success metrics and measurement frameworks that demonstrate client impact and ROI.

• Manage engagement workstreams and ensure deliverables are completed on time and at the highest quality standards.

Analytics & Insights

• Conduct sophisticated analyses across Press Ganey and client data sources to identify trends, performance gaps, and improvement opportunities.

• Develop compelling data visualizations and performance dashboards that communicate insights to diverse stakeholder groups.

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