Associate Operations Manager, Service Operations, Labs

About this role

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime and support our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA, and this is an on-site role with a 100% in-office expectation.

You’re excited about this opportunity because you will…

• Foster a safety-first approach to all things Service

• Lead a team of new and experienced technicians to maximize uptime of all Operations assets

• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms

• Track technician productivity to ensure we are good stewards, maximizing our limited resources

• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level

• Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs

• Track KPIs and explain variances

• Maintain accountability and uptime of all tools and equipment to support Service Operations

• You may flex to nights or weekends to oversee and spot check the team and support the operation.

We’re excited about you because you have…

• 6+ years in service operations, field service, or technical operations