Associate Manager, Strategy & Operations for Marketing Products, In-Store

About this role

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.</p> <h2><strong>About the Role</strong></h2> <p>DoorDash is looking for an Associate Manager, Strategy & Operations to own our Marketing product portfolio and serve as the critical bridge between Product, GTM, and our merchants for the In-Store business (inclusive of SevenRooms). In this highly visible, high-impact role, you will own a portfolio of marketing SKUs end-to-end—Email Marketing, Text (SMS) Marketing, and WhatsApp Marketing—across their full lifecycle, from early-stage MVP testing and Sales Pilots through full-scale global Go-To-Market (GTM) launches and ongoing growth and optimization.</p> <p>You will act as the ultimate "train conductor" for these initiatives, bringing cross-functional teams together to drive complex projects and larger workstreams across the finish line with minimal guidance. This requires managing every facet of commercialization, including coordinating legal terms, establishing product naming conventions, drafting FAQs, defining sales positioning, and driving pricing and packaging strategies. Because you own a portfolio rather than a single launch, you will also begin to diagnose and define net-new product and business opportunities for the team—sizing markets, running deep competitive research, and translating global nuances for regional success. You will champion project creation and execution, dive deep into data, and build consensus with cross-functional partners and setting the methods and procedures others follow.</p> <p>The ideal candidate is a structured "first-principles" thinker who has a bias for action, thrives in ambiguity, and is obsessed with using data to drive results and achieve our goal of sustainable revenue growth. You are an autonomous owner who can build consensus, synthesize complex data, and navigate both 0-to-1 launches and the scaling of an established product portfolio in a fast-paced B2B SaaS environment.</p> <h2><strong>You're excited about this opportunity because...</strong></h2> <ul> <li><strong>Own the Marketing Product Portfolio: </strong>Own the end-to-end strategy and commercialization of our marketing SKUs (Email, Text/SMS, and WhatsApp Marketing) globally. Manage everything from MVP definition and legal terms to FAQs, sales pitching, and pricing & packaging—and, once live, drive adoption, attach rate, and revenue growth across the portfolio.</li> <li><strong>Diagnose & Define Net-New Opportunities: </strong>Proactively identify where the marketing portfolio should go next. Spot gaps and unmet merchant needs, build the business case for new products, features, or channels, and define the initiatives before they are handed to you.</li> <li><strong>Cross-Functional Project Management: </strong>Act as the strategic "train conductor" across Product, Sales, Marketing, and Legal. Bring people together, gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. You will establish clear metrics for success, designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals), and remove or escalate roadblocks to ensure timelines are achieved.</li> <li><strong>Marketing Channel Strategy & Domain Depth: </strong>Develop deep fluency in the mechanics of each channel—email and SMS deliverability, consent and compliance (CAN-SPAM, TCPA, and the WhatsApp Business Platform / Meta messaging policies), guest segmentation and CRM, and engagement-to-conversion economics—and use it to make sharper pricing, packaging, and roadmap calls.</li> <li><strong>Market & Competitive Strategy: </strong>Size market opportunities and conduct deep competitive research for the region, benchmarking against both horizontal marketing/CRM platforms (e.g., Mailchimp, Emma, Klaviyo, Attentive) and hospitality-tech guest-marketing and engagement players (e.g., Me & You, Bikky, Thanx, Paytronix, Popmenu, and Fishbowl). Dive into specific customer segments to understand what is working, analyze closed-lost deals to understand what isn't, and ensure global product strategies account for local nuances.</li> <li><strong>Data-Driven Insights: </strong>Dive deep into our data to uncover hidden trends, analyze product adoption and channel performance, and monitor competitive dynamics. You will develop dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.</li> <li><strong>Executive Visibility & Alignment: </strong>Translate highly ambiguous project scopes into structured, actionable plans.…