Associate IT Support Specialist

About this role

<div class="content-intro"><h2 style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://brand.auctane.com/uploads/fhmikF1ylz02TLjtkC429w.png" alt="" width="600"></h2> <p> </p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About us</span></p> <p>At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.</p> <p>The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.</p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">Our values</span></p> <p style="text-align: center;"><img style="max-width: 100%;" src="https://postimg.cc/N5Q8NR10" alt="">Win as One. Delight Customers. Deliver Great Outcomes. </p></div><p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About the role</span></p> <p>ShipStation Global has an opening for a Help Desk Administrator who will be the front-facing member of the IT department and interact with end-users via email, phone, or in person.</p> <p>The Help Desk Administrator will support Macs, PCs, printers, and related equipment. Tasks include end user support, license tracking, audits, low-level systems management, and routine maintenance tasks.</p> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">What will you be doing?</span></p> <p>Responsibilities:</p> <ul> <li>Provide helpdesk support to resolve problems to the end user’s satisfaction.</li> <li>Monitor and respond quickly to the help desk ticket queue.</li> <li>Onboarding of new users.</li> <li>Install, test and configure new workstations, equipment, and software.</li> <li>Assist in maintaining an accurate inventory of all equipment and license assignments.</li> <li>Work in a team and effectively interact with others.</li> <li>Escalate issues to senior staff as necessary.</li> </ul> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">What are we looking for?</span></p> <p></p> <p>Necessary Qualifications:</p> <ul> <li>Working knowledge of Mac and PC environments.</li> <li>Amazing troubleshooting skills.</li> <li>Ability to quickly adapt and learn with minimal oversight.</li> <li>Enjoy end user support and face to face interactions.</li> <li>Previous experience in similar role or have proven strong technical skills.</li> <li>Be able to lift 50+ lbs.</li> <li>Be able to navigate between company locations as necessary. ( We have two locations that are 2 blocks apart)</li> </ul> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">The Tech</span></p> <p>Google Suite</p> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">What do we offer?</span></p> <p data-start="537" data-end="651">🌿 <strong data-start="540" data-end="566">1. Health & Well-being</strong><br data-start="566" data-end="569">Auctane prioritizes the health and well-being of our employees and their families.</p> <p data-start="653" data-end="684">🩺 <strong data-start="656" data-end="682">HMO Medical Insurance:</strong></p> <ul> <li data-start="687" data-end="743">Tiered Maximum Benefit Limit (MBL) based on job level.</li> <li data-start="687" data-end="743">Comprehensive coverage for the employee and up to two (2)…