Associate HR Business Partner

About this role

About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com.

The Opportunity 🚀

Carrot is hiring an Associate HR Business Partner to provide operational, front-line HR support across all business units in close alignment with our Strategic HRBPs. As the primary point of contact for core HR intake and manager inquiries, you will manage a wide range of talent activities, including employee relations, performance management, manager coaching, and program execution.

Serving as a key liaison with People Ops, you will drive daily resolution on people matters while using Strategic HRBPs as sounding boards and escalation points for higher-complexity issues.

This role is built for a rising HR professional ready to scale their impact. By gaining exposure to all business units and learning directly from Strategic HRBPs & leaders, you will build the foundation needed to step into a full HRBP role within 1-2 years, complete with direct ownership of a dedicated business unit.

What You’ll Own 💼

In this role, you will:

• Serve as the primary HR intake point across all business units, addressing daily questions on HR policies, programs, and general people matters

• Coach managers on performance feedback, documentation, recognition, and routine team management conversations

• Support employee lifecycle activities, including onboarding, internal mobility, and exits, in partnership with HR Operations and Talent Acquisition

• Assist in triaging and documenting employee relations matters, escalating more complex issues to the HRBPs as appropriate

• Support managers in navigating attendance, conduct, and performance concerns while maintaining thorough, compliant documentation in partnership with People leadership and Legal

• Act as the primary bridge between business units and central People Ops to ensure seamless rollout and execution of core HR initiatives

• Drive support of company-wide people programs, including performance evaluations, calibrations, engagement surveys, and annual compensation reviews

• Use People data such as headcount, attrition, and engagement trends to support insights, action planning, and continuous process improvement

What Success Looks Like 📈

In your first 12–18 months, you will have:

• Established yourself as the trusted first point of contact for manager and employee HR questions across all business units

• Independently resolved the majority of day-to-day people matters, with clear and consistent escalation of complex issues to Strategic HRBPs

• Built compliant, well-documented employee relations practices in partnership with People leadership and Legal

• Supported key people projects and programs

• Improved at least one core HR process using People data, measurably enhancing the manager and employee experience

About You ✨

You likely have:

• A Bachelor's degree or equivalent practical experience

• 4+ years of HR experience, including supporting managers in an HR generalist or HRBP-support capacity

• Foundational knowledge of employee relations, performance management, coaching, and HR operations

• Strong relationship-building and communication skills

• High attention to detail and comfort working with HR systems and data

• Knowledge of U.S. employment laws

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience in a distributed or hybrid workforce

• Exposure to employee relations case support and documentation

• Familiarity with HR systems such as ADP, Lattice, Greenhouse, or similar…