Associate GTM Operations Analyst, Deal Desk

About this role

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

ASSOCIATE GTM OPERATIONS ANALYST, DEAL DESK

At CreatorIQ, we believe that the best deals are won not just in the field, but behind the scenes — through airtight processes, empowered teams, and operational excellence. As a GTM Operations Analyst, you will be the backbone of our go-to-market engine, playing a critical customer-facing role that keeps deals moving and our sales teams firing on all cylinders. You will manage our Deal Desk end-to-end, serve as the point of contact for contracts and amendments, and ensure that every rep, CSM, and BDR has the tools, data, and support they need to succeed. If you are detail-oriented, organized, eager to grow your career in SaaS, and thrive in a fast-paced environment where your work directly impacts revenue — this is your seat at the table.

In this role, you’ll get to:

• Own the Deal Desk end-to-end: Manage the full lifecycle of deal desk cases — from intake to resolution — including quote adjustments, contract amendments, and approval routing. Partner closely with Sales, Legal, and Finance to keep deals on track and close velocity high.

• Be the go-to for contract assistance: Serve as the primary point of contact for contract-related requests across New Business, Expansion, and Renewal motions. Standardize processes, improve service levels, and proactively flag blockers to keep deals moving.

• Support our GTM tech stack: Provide day-to-day support across tools like Gong, Apollo, DocuSign, Salesforce and HubSpot. Manage user onboarding, offboarding, and role transitions — ensuring permissions and profiles are correctly configured across all GTM tools.

• Drive top-of-funnel hygiene: Manage lead assignments, resolve orphaned contacts, and maintain clean account ownership in Salesforce. Support Specialist team members by tracking their assigned cases in Notion and ensuring nothing falls through the cracks.

• Enable communication and alignment: Facilitate structured knowledge sharing across GTM teams, project-manage operational initiatives from planning through execution, and proactively surface risks and dependencies before they become blockers.

Who you are and what you’ll need for this position:

• Fluent in English (written and verbal): You communicate clearly and professionally with internal stakeholders and external partners, and can translate complex operational details into simple, actionable language.

• Highly organized and detail-oriented: You can juggle multiple open cases simultaneously without dropping the ball, track progress meticulously, and take pride in delivering accurate, thorough work on tight timelines.

• Curious about SaaS and eager to grow: You don’t need to be a SaaS veteran, but you’re genuinely interested in how enterprise software companies go to market and are motivated to deepen your understanding of revenue operations, deal structures, and GTM tooling.

• Flexible and reliable: You are comfortable with a schedule that includes shift coverage for two weeks per quarter to support end-of-quarter deal closing activity — understanding that revenue doesn’t always close at 5pm.

• Customer-facing and collaborative: You thrive in a role that requires daily interaction with Sales, CS, Marketing, Legal, and Finance. You bring a service-first mindset to every interaction and understand that your responsiveness and accuracy directly impact the company’s bottom line.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

- People: work with talented, collaborative, and friendly people who love what they do.

- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.

- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!

- Work/life harmony: 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave.

- Whole Health Package: medical, dental, vision, life, disability insurance, and more.

- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and…