Associate Director, Quality Assurance-Home Health/Hospice

About this role

POSITION SUMMARY:

Responsible for the development, communication, execution, reporting and analysis of quality assurance activities related to operational, contractual, or compliance audit activities.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.

• Four (4) year college degree.

• Holds a current license in good standing as a Registered Nurse

• Five (5) to seven (7) years related experience.

• Prior supervisory experience required.

• Competent to read and interpret documents such as general business periodicals and professional journals.

• Ability to work independently, motivate and be self-motivated, flexible, versatile and creative. Possess problem solving and leadership skills and be able to foster interpersonal relationships.

• Competent to write reports, business correspondence and procedure manuals and the ability to effectively present information and respond to questions from groups of employees, managers, directors and clients.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.

• A wide degree of creativity, initiative and problem solving is expected.

• Must be computer proficient; Microsoft Excel, Word, PowerPoint.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.

• Employee responsibilities include:

• Interviewing

• Hiring and training employees

• Planning, assigning and directing work

• Appraising performance

• Rewarding and disciplining employees

• Addressing complaints

• Resolving problems

• Work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice.

• Develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas.

• Meet travel requirements for completion of annual QA plan based on geographic location and survey schedule.

• Perform follow-up/remediation testing if deemed necessary.

• Track progress of annual QA plan and report QA results to customers in a timely manner.

• Identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality.

• Track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality.

• Adapt to specialty practice needs and promotes evidence-based practice, cultural competency, and current clinical procedures.

• Research and interpret standards to promote consistency of surveying and communication between QA team and practice resources.

• Manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management. Coordinate with external vendors and 3rd parties as necessary.

• Act as a member of related committees and participate in quality related projects or training throughout the organization.

• Determine frequency, location, audit methodology and staffing levels required to execute QA plan(s).

• Ensure objectivity & appropriate competence/skill of QA staff.

• Develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA.

• Prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines.

• Identify personal learning needs and addresses them by actively pursuing opportunities to expand knowledge and skillset.

• Manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel.

• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.

• Perform related duties, or as required or requested by supervisor.

BAYADA believes that our employees are our greatest asset:

• Base Salary: $110,000-$114,000 / year depending on qualifications

• Bonus Opportunity

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and…