Associate Client Success Partner

About this role

<div class="content-intro"><p></p> <p><strong>This Is the Place to Be:</strong>​<br><span data-usefontface="true" data-contrast="none"><strong>Connecting Futures Now! <span style="text-decoration: underline;"><a href="https://dhigroupinc.com/home/default.aspx">DHI Group, Inc.</a></span></strong></span><span data-usefontface="true" data-contrast="none"> is the parent company of career marketplaces, <span style="text-decoration: underline;"><a href="http://www.dice.com/">Dice</a></span><span style="text-decoration: underline;"> </span>and <u><a href="http://www.clearancejobs.com/">ClearanceJobs</a></u></span><span data-usefontface="true" data-contrast="none">. <span data-olk-copy-source="MessageBody">We connect candidates with career advice, resources and ultimately a dream job. At DHI, we’ve built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.</span></span>​</p> <p><strong>You Belong Here:</strong>​<br><span data-olk-copy-source="MessageBody">Join a mission-driven company that puts its people first. We’re a collaborative, supportive team that lives by our “One Team” value – working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work – 35% higher than the average U.S. company.  We’ve built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for!</span></p></div><h3><span data-olk-copy-source="MessageBody">About the team:</span></h3> <p class="x_MsoNormal">As part of our Client Success team, you will work alongside an experienced Senior Client Success Partner to learn the craft of client success through hands-on observation and guided development. Our team is focused on delivering an exceptional client experience — helping ClearanceJobs clients get the most out of their investment using tools like Salesforce and Tableau.</p> <h3>About the role:</h3> <p class="x_MsoNormal">As an Associate Client Success Partner, you will work directly alongside an assigned Senior CSP — supporting their book of business through structured shadowing, administrative contribution, and progressive skill development as you build the foundation for eventually managing your own accounts.</p> <h3>Why we’re hiring for this role:</h3> <p class="x_MsoNormal">This role allows us to invest in the next generation of Client Success talent, developing individuals from the ground up to strengthen the long-term health and continuity of our client success organization.</p> <h3>Once hired, you will:</h3> <p class="x_MsoListParagraph">•      Shadow your assigned Senior CSP on client calls — taking notes, joining pre-call prep, and participating in post-call debriefs to build client knowledge.</p> <p class="x_MsoListParagraph">•      Handle administrative tasks including CRM documentation, data entry, and account record maintenance in Salesforce and ClearanceJobs Admin.</p> <p class="x_MsoListParagraph">•      Support the Senior CSP with client-facing materials, meeting agendas, and follow-up documentation.</p> <p class="x_MsoListParagraph">•      Complete onboarding training modules, product certifications, and learning milestones on schedule.</p> <p class="x_MsoListParagraph">•      Practice client-facing skills through structured role plays with other CSPs.</p> <h3>As you progress in the role, you will:</h3> <p class="x_MsoListParagraph">•      Develop a working understanding of account health signals, risk indicators, and expansion opportunities through ongoing observation and involvement.</p> <p class="x_MsoListParagraph">•      Build independence in CRM and administrative tasks, completing them accurately and on time without requiring correction.</p> <p class="x_MsoListParagraph">•      Grow product knowledge sufficient to support client-facing training sessions alongside your Senior CSP.</p> <p class="x_MsoListParagraph">•      Complete the internal demo certification and meet the criteria for the 6-month promotion readiness assessment.</p> <p class="x_MsoListParagraph">•      Develop the judgment and foundational skills to transition into owning your own book of business as a full CSP.</p> <h3>What you bring to the team:</h3> <p class="x_MsoNormal"><strong>Required:</strong></p> <p class="x_MsoListParagraph">•      Clear, professional written and verbal communication skills with a desire to develop…