Associate Account Manager - Arbutus Medical

About this role

Arbutus Medical is growing and adding Associate Account Managers in the South Central and South East United States! Level I Trauma Center EDs are at capacity across the US. One, often hidden, driver is the time and resources required for bedside procedures in the ED. Our TrakPak and SwiftKit products turn those cases into fast, efficient bedside procedures that free resources within the hospital and get patients moving quickly. We are a 24-person team seeking and currently sell into 65 Level I Trauma Centers including: Harborview, Shock Trauma, UChicago, Barnes Jewish, Tulane, UK Health, Carolinas Medical Center, Wake Forest Baptist, Bellevue and many more.

What We Offer Competitive salary (budgeted base salary of $55,000-$70,000) with uncapped commissions (on target an additional $16,000+) An exciting opportunity to get in at the ground floor of a growing venture Flexible working hours and work-from-home arrangements Extended health benefits Professional development funding A purpose-driven workplace with passionate teammates who want to help patients and make a positive difference in the world

Detailed Role Description We are growing our commercial team and are hiring multiple Associate Account Managers across the South Central and South East regions. This role is ideal for someone who is energized by relationship-building, thrives in fast-paced environments, and is excited to support surgeons, clinical teams, and customers in the field. As an Associate Account Manager, you will play a hands-on role supporting customer accounts, driving product adoption, assisting with clinical education and training, and helping expand our presence within key healthcare systems and hospitals. This is a high-growth opportunity for individuals looking to build a long-term career in medical device sales and commercial leadership. South Central Locations Houston, TX Dallas, TX San Antonio, TX Austin, TX New Orleans, LA Oklahoma City, OK

South East Locations Charlotte, NC Raleigh, NC Atlanta, GA Cleveland, OH

Your primary objectives will be to help ensure the health of our current customers within the region, and to ensure the initial success of new customers. You will also run our trade show playbook and represent Arbutus at events, lead on-site hospital implementations to ensure high utilization from day one, maximize account penetration by helping to sell additional products, and leverage relationships to obtain referrals to new accounts.

Education & Implementation Serve as the educational expert for Arbutus Medical's target procedures Lead on-site product implementations within your region under the direction of the Regional Sales Manager, ensuring users are confident and successful with Arbutus products from day one Support new account launches end-to-end: training clinicians and sales reps, building key contact lists, stocking shelves, supporting cases, securing POs, setting up Arbutus as an approved vendor, and resolving supply issues on the ground Drive ongoing product utilization at accounts post-implementation Gather field feedback from customers and reps to improve training materials and implementation processes Lead the annual residency turnover playbook each June/July, owning session organization across all current customers and executing cadaver training on the day

Sales Support & Coordination Support the Regional Sales Manager by preparing sales materials, supporting presentations, and leading deals as directed Maintain CRM accuracy by tracking leads, opportunities, and sales activity, and supporting pipeline reporting Coordinate meetings, demos, and customer follow-ups to keep the sales pipeline moving Support key accounts with scheduling, quoting, and order coordination Customer Engagement & Account Management Support regional account expansion and retention initiatives as directed by the Regional Sales Manager Deepen clinical engagement through nurse refresher training programs and in-person resident check-ins, gathering product feedback and identifying improvement opportunities along the way Build relationships within existing accounts and proactively surface additional problems Arbutus can solve Grow Arbutus Medical's Blue Wave recycling program within the region Own account health monitoring across all products and accounts in the region, flagging risks and recommending strategy to the Regional Sales Manager Own stock-out monitoring and communication, categorizing root causes and supporting resolution Trade Show & Event Management Plan, organize, and attend industry trade shows and conferences within the region Manage event logistics, including booth setup, shipping, and materials Drive lead generation at the booth, route leads to the Regional Sales Manager, and personally follow up where appropriate Capture product feedback from attendees to share with the New Product Development team New Product Development Pull information back to the New Product Development team to drive innovation Actively gather real-time customer feedback ("utterances") in the field Document each customer interaction and share observations with the entire team

Why this role, and why now? Arbutus Medical is reinventing how surgery is done Outside the OR™,  starting within the ER, where surgeons struggle with 1M+ bedside procedures a year due to outdated workflows. We’re building the market’s first portfolio of procedure kit “grab bags” to streamline these procedures, and have launched two FDA-cleared products to date, TrakPak® (to streamline bedside skeletal traction) and SwiftKit™ (to streamline treatment of fingertip trauma). These are two truly differentiated products that solve practical workflow problems, saving up to 45 min/patient, helping hospitals win back resources and keep staff happy, while improving quality of patient care. We are already in 95+ U.S. hospitals (including more than 20% of all Level 1 Trauma Centers), have a high double-digit growth rate, and are backed by a deep roster of…