Associate Account Manager

About this role

<p>Marqeta is looking for a driven, curious, and entrepreneurial <strong>Associate Account Manager</strong> to join our Global Strategic Partnerships team. In this role, you’ll partner closely with cross-functional teams to support one of our global strategic accounts - building deep relationships, uncovering revenue-generating opportunities, providing exceptional client service, and helping our customer unlock the full potential of Marqeta’s platform.</p> <p>You'll provide strategic account support and manage a wide range of initiatives providing analytical insight and operational efficiency in support of growth targets for Marqeta. The <strong>Associate Account Manager</strong> role will work closely with many groups in the organization, as part of a team of experts on Marqeta’s platform to help our customers leverage our technology to drive growth in their businesses.</p> <p>We work<a href="https://www.marqeta.com/blog/2022/05/10/flexible-first"> Flexible First</a>. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!</p> <p>This position is not for an existing vacancy.</p> <p><strong>The Impact You'll Have</strong></p> <p><em><strong>This role performs a wide range of activities, including maintaining and growing revenue by identifying new upsell and cross-sell opportunities, in addition to:</strong></em></p> <ul> <li>Supporting the strategic efforts of the POD leader in managing key business accounts. </li> <li>Supporting day-to-day management of segment portfolio.</li> <li>Ensuring partnership and programs are running smoothly and successfully.</li> <li>Being a trusted voice on the team and to the customer, and helping them manage their payments programs with Marqeta.</li> <li>Creating monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go-To-Market team.</li> <li>Adding strategic value to the team by identifying opportunities to drive business and process improvements.</li> <li>Supporting the development and delivery of high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).</li> <li>Performing in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.</li> <li>Supporting day-to-day customer management processes.</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li>3+ years of enterprise account management experience, ideally in fintech, payments, or banking</li> <li>Strong communication skills across formats - verbal, written, presentations, and executive-level stakeholder engagement</li> <li>Exceptionally organized and calm under pressure - you juggle multiple complex workstreams simultaneously, prioritize ruthlessly when demands compete, and stay solutions-focused when things get hard ; you're self-directed in knowing who to pull in inside Marqeta and on the customer side, to move things forward</li> <li>Self-motivated and intellectually curious, with a track record of staying ahead of industry trends and competitive dynamics</li> <li>Demonstrated ability to operate effectively in ambiguous environments - comfortable making decisions with incomplete information and pivoting as situations evolve</li> <li>Entrepreneurial mindset with a bias toward action - you don’t wait to be told what to do, you identify what needs to happen and make it happen</li> <li>Collaborative team player who works well across functions internally and builds trust with diverse stakeholders on the customer side</li> <li>Experience managing global customers with multi-region stakeholder maps</li> <li>Demonstrated operational excellence across complex, parallel workstreams: adept at managing competing priorities, maintaining follow-through, and proactively connecting the right internal and external stakeholders to drive outcomes</li> <li>Strong data literacy - comfortable using metrics and analysis to shape account strategy and business reviews</li> <li>Brings a continuous improvement mindset - consistently seeking better processes and actively leveraging AI tools to work more efficiently and effectively</li> </ul> <p><strong>Nice-To-Haves</strong></p> <ul> <li>Experience in card issuing/acquiring, payments processing, or embedded payments</li> </ul> <p><strong>Compensation and Benefits</strong></p> <p>Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. </p> <p>When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire <strong>OTE</strong> range for this position, reflected in CAD, is: <strong>84,000 - 105,000.</strong></p> <p>We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.</p> <p>Along with monetary compensation, Marqeta offers</p> <ul> <li>Multiple health insurance options</li> <li>Flexible vacation time</li> <li>Retirement…