Associate Account Executive

About this role

Associate Account Executive
The Associate Account Executive plays a key role in driving CTC’s growth by managing a portfolio of eCommerce brands and uncovering opportunities to expand each partnership. This individual builds strong, trust-based relationships with clients, ensuring seamless delivery while identifying ways to increase value through new initiatives and strategic recommendations. The ideal candidate thrives in a fast-paced environment, communicates with clarity and confidence, and brings a proactive, sales-minded approach to growing revenue and strengthening long-term client relationships.
WHAT WE LOOK FOR
This place isn’t for everyone, but it might be for you if…
YOU SET THE STANDARD
The Associate Account Executive is responsible for driving revenue growth within their existing book of business by identifying, developing, and closing opportunities that expand the client partnership. This role combines strategic account management with proactive sales execution ensuring each client realizes the full potential of CTC’s services while the Associate Account Executive meets or exceeds defined monthly and quarterly upsell targets. Success in this role is measured by the ability to deepen client engagement, increase total account value, and consistently uncover new ways for CTC to deliver measurable business impact. The Associate Account Executive will:

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Deliver on Revenue Accountability: Consistently meet or exceed upsell and renewal targets, contributing to both individual and company-wide revenue objectives.

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Own the Upsell Pipeline: Maintain an active pipeline of expansion opportunities across the assigned client portfolio, accurately forecasting revenue and tracking progress toward monthly and quarterly sales goals.

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Identify Growth Opportunities: Analyze account performance, client objectives, and market trends to pinpoint where CTC’s additional offerings (such as new channels, creative solutions, or strategic programs) can drive incremental ROI.

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Collaborate Cross-Functionally: Partner with internal teams (Channel Leaders, TikTok Shops, Strategy, Creative, and Email) to design and deliver data-driven proposals that align client growth goals with CTC’s service capabilities.

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Lead Strategic Conversations: Communicate new strategies, present performance insights, and position upsell opportunities as natural extensions of client success.

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Proposal & Contract Ownership: Prepares accurate proposals, scopes, and contracts that align client needs with CTC’s services and internal guidelines.

YOU ARE DRIVEN TO INCREASE VALUE
The Associate Account Executive is responsible for developing deep, trust-based relationships with key client stakeholders, positioning CTC as an indispensable strategic partner in their growth journey. This role requires a balance of relational intelligence and business acumen, ensuring that every client interaction builds confidence, drives clarity, and reinforces CTC’s commitment to delivering measurable results. Success in this area means maintaining proactive communication, anticipating client needs, and collaborating cross-functionally to resolve challenges with speed and professionalism. The Associate Account Executive will:

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Maintain a Client First Approach: Act as a trusted advisor and advocate, ensuring every upsell initiative strengthens the client’s overall results, satisfaction, and long-term partnership value.

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Anticipate and Address Needs: Maintain a pulse on client goals, concerns, and market dynamics to identify risks early and provide proactive solutions before issues escalate.

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Collaborate to Solve Challenges: Work closely with internal teams (including Strategy, Creative, Email, and Operations) to troubleshoot and resolve client challenges swiftly, ensuring alignment between client priorities and internal execution.

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Integrate AI into Daily Workflow: Use AI tools to improve preparation, uncover account insights, and work more efficiently while demonstrating curiosity, accountability, and the ability to adapt quickly.

YOU CREATE AN ENVIRONMENT OF EXCELLENCE
The Associate Account Executive sets the tone for operational excellence across every client engagement, ensuring that communication, execution, and collaboration meet the highest professional standards. This role demands precision, accountability, and an unwavering commitment to quality. Creates an environment where both clients and internal teams can thrive. Success in this area is measured by the consistency, clarity, and care brought to every interaction, deliverable, and outcome. The Associate Account Executive will:

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Demonstrate professionalism and attention to detail: Deliver high-quality work across every touchpoint, ensuring communication is clear, organized, and complete. Every interaction reflects CTC’s standard of excellence.

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Take ownership and deliver on commitments: Manage priorities with accountability, meet deadlines reliably, and see projects through from concept to completion. Drives forward progress and resolves challenges with initiative and integrity.

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Model excellence for others: Set an example through preparation, responsiveness, and follow-through, elevating the performance of peers and reinforcing a culture of trust and excellence across the team.

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Pursue continuous improvement: Seek feedback, identify opportunities to enhance workflows or communication, and consistently refine approaches to make CTC’s client experience stronger, faster, and more impactful.

What Success Looks Like
Owning Expansion and Renewal OpportunitiesYou independently manage expansion and renewal opportunities from discovery through proposal, objection handling, negotiation, and close, consistently turning client needs into additional revenue for CTC.
Cross-Functional Service FluencyYou build strong relationships with internal departments, develop a clear understanding of their services and capabilities, and confidently connect client needs to the right CTC…