Assistant Service Manager

About this role

- Assist in managing the service department team by providing guidance, support, and coaching as needed. - Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency. - Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement. - Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly. - Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets. - Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues. - Coordinate with other departments to optimize resource allocation and effectively meet service demand. - Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management. - Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients. - Perform any other ad hoc tasks as assigned by the Manager or Management.