Assistant Director, Student Experience and Operations

About this role

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

We prioritize candidate safety. Please note that all official communication will only come from our verified company email domain @Rippling.com

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a collaborative environment and are comfortable working remotely while building strong partnerships across the organization. You possess exceptional leadership, technical, and operational expertise and can successfully bridge strategy, process, technology, and execution.

As the Assistant Director, Student Experience & Operations, you will be responsible for the strategic leadership, development, optimization, and execution of the student lifecycle and journey at ACE. You will oversee operational functions, lead process and technology transformation initiatives, and ensure alignment between business objectives, student needs, and institutional priorities. You will define and implement scalable solutions that enhance the student experience, improve operational efficiency, and increase student satisfaction and success. You will need to collaborate with all student facing teams and the IT department in tandem.

As the Assistant Director, Student Experience & Operations, you will provide strategic leadership for the student lifecycle, student operations, process improvement, and technology enablement across the institution. You will need to be expert in CRM and SIS processes and systems.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $90,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting and exceeding organizational objectives.

• Demonstrates positive attitude, motivation, concern for students, teamwork, and excellent time

management skills.

• Follows established processes while identifying opportunities for innovation and improvement.

• Consistently produces a high volume of quality work.

• Adapts effectively to changing priorities and tight deadlines.

• Proven ability to work independently and collaboratively across departments.

• Supports and embraces the College's Impact mission.

• Possesses exceptional communication, organization, and stakeholder management skills.

• Demonstrates creativity and efficiency in solving complex business and operational challenges.

• Strong analytical and problem-solving skills with high attention to detail.

• Builds and maintains student satisfaction throughout the lifecycle.

• Recognizes, anticipates, and responds to student needs.

• Successfully leads teams through change, process improvement, and technology adoption.

• Develops strong partnerships and influences decision-making at all organizational levels.

Day to Day Responsibilities

In this role, you will provide strategic and operational leadership across the student lifecycle. Your

responsibilities include:

• Serve as the institutional subject matter expert on all aspects of the student lifecycle.

• Lead the strategy, design, implementation, and continuous improvement of the end-to-end student

experience.

• Direct student operations initiatives and establish operational standards that support student

success.

• Partner with executive leadership, business leaders, Product Owners, and IT teams to define and

prioritize strategic enhancements.

• Lead cross-functional initiatives that improve operational effectiveness, scalability, system

functionality, and student satisfaction.

• Ensure all system changes, business processes, and operational workflows align with defined student

lifecycle objectives using agile methodologies.

• Develop and implement policies, processes, procedures, and technology solutions that streamline the

student experience.

• Promote the effective utilization of technology to support staff productivity and student success.

• Partner with technology teams to implement and support enterprise solutions and process

enhancements.

• Monitor performance metrics, operational effectiveness, and student experience outcomes, using

data-driven insights to drive continuous improvement.

• Provide leadership and oversight for operational teams while fostering employee engagement,

accountability, and professional development.

• Lead organizational change management efforts associated with process, technology, and

operational improvements.

• Act as a champion for innovation, collaboration, and student-centered decision-making across the

institution.

• Establish priorities, manage multiple initiatives, and ensure timely delivery of strategic and

operational objectives.

• Serve as a role model in managing deadlines, deliverables, and cross-departmental collaboration.

Qualifications and Education Requirements

• Master's degree required, preferably in Higher Education, Business Administration, Organizational

Leadership, Information Systems, Operations Management, or a related field.

• Bachelor's degree from an accredited…