Applications Development Principal Architect

About this role

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION & FLEXIBILITY

INDIA

Hybrid:
This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru/Hyderabad (2 to 3 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

THE OPPORTUNITY

We are looking for a seasoned, client-facing Principal Architect & Salesforce Practice Lead to join our leadership team in India. This is a high-impact role for a senior Salesforce professional who can combine deep architectural expertise with strong practice-building capability. The ideal candidate will be a hands-on architecture leader with proven experience in leading complex Salesforce transformation programs, guiding enterprise clients through solution decisions, and building high-performing delivery teams. In addition to driving architecture and delivery excellence, this individual will play a critical role in enabling, mentoring, and scaling the Salesforce practice in India.

This role requires a strong balance of strategy and execution. The selected candidate is expected to dedicate approximately 50% of their time to active project delivery as a lead architect, while also supporting practice development through capability building, solutioning, hiring, pre-sales support, and team enablement.

RESPONSIBILITIES

- Lead architecture and solution design for complex Salesforce transformation programs across enterprise clients.

- Analyze business challenges through discovery, assessment, and stakeholder engagement, and translate them into scalable, future-ready Salesforce solutions.

- Bring clarity and structure to client decision-making by presenting solution options, trade-offs, architecture recommendations, and transformation roadmaps.

- Provide deep technical leadership across the Salesforce platform, including solution architecture, integrations, security, governance, scalability, and enterprise design best practices.

- Act as a hands-on architect on strategic engagements, contributing directly to architecture definition, governance, design reviews, and delivery oversight.

- Drive solution architecture across key Salesforce capabilities including Sales Cloud, Service Cloud, Experience Cloud, Salesforce Industries (any), OmniStudio, Platform customizations, and Integrations.

- Build and strengthen the Salesforce practice in India by establishing standards, reusable assets, governance frameworks, and delivery best practices.

- Mentor architects, developers, and consultants, and help create a strong internal talent pipeline through coaching, training, and capability development.

- Partner with leadership, sales, and delivery teams on pre-sales support, proposals, solutioning, staffing strategy, and strategic growth initiatives.

- Drive continuous improvement across delivery quality, technical standards, innovation, and team readiness.

QUALIFICATIONS

- 10+ years of experience in Salesforce, CRM, enterprise applications, or digital transformation programs.

- Proven experience as a Salesforce Architect, Principal Architect, or Senior Solution Architect in a consulting or services-led environment.

- Strong expertise in Salesforce architecture, enterprise solution design, integrations, platform governance, security, and large-scale implementations.

- Hands-on experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.

- Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud, and custom platform development.

- Demonstrated ability to lead complex transformation initiatives while remaining hands-on in architecture and execution.

- Experience in building teams, mentoring talent, and enabling practice growth in an offshore delivery model.

- Strong client-facing consulting capability with the ability to engage senior stakeholders and lead strategic conversations.

- Good understanding of delivery models, effort estimation, pre-sales support, and solution shaping.

- Excellent communication, leadership, and stakeholder management skills.

BONUS POINTS

Industry Experience:

- Experience in one or more industry domains will be a strong advantage, especially:

- Communications, Manufacturing, Healthcare, Insurance, Banking/Financial Services, Retail, or High Tech.

- Candidates with prior experience architecting Salesforce-led transformation programs in these industries will be highly preferred.

Desired Certifications:

- Salesforce Certified Application Architect

- Salesforce Certified System Architect

- Salesforce Certified OmniStudio Developer and/or OmniStudio Consultant

- Salesforce Certified Platform Developer II

- Any Industry Cloud Accredited Certification is a plus

EQUAL OPPORTUNITY EMPLOYER

At TELUS Digital, we are proud to be an equal opportunity…