Application Support Engineer (GCP & Media Platforms)

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We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.
You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities
Provide L2/L3 production support for critical media applications
Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
Analyze logs, metrics, and traces to identify root causes
Resolve incidents using runbooks and SOPs, escalating when required
Partner with Engineering and SRE teams, providing clear technical context
Support live streaming pipelines and video transcoding workflows
Diagnose issues related to:
- Stream ingest failures
- Transcoder job errors and performance bottlenecks
- Output quality, latency, and availability
Participate in on-call rotations, including weekends
Document incidents, RCAs, corrective and preventive actions
Continuously improve monitoring, alerting, runbooks, and SOPs
Requirements
Required
Experience in Application Support, Production Support, or Reliability Engineering roles
Hands-on experience with Go (code reading and debugging)
Strong experience with Kubernetes and Google Cloud Platform (GCP)
Proven experience supporting live streaming and video transcoding workflows
Experience participating in on-call rotations
Strong analytical and troubleshooting skills
Ability to perform effectively during high-pressure incidents
Nice to Have
Experience in media, broadcast, or streaming platforms
Familiarity with live event operations
Experience with Grafana, Prometheus, or similar monitoring tools
Experience with ServiceNow, PagerDuty, Slack
Understanding of SRE concepts (SLIs, SLOs, error budgets)

Benefits
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:
A stable, long-term contract with opportunities for career growth
Private health insurance
A remote-friendly culture that promotes work-life balance
Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
A flexible Paid Time Off (PTO) policy as well as paid holiday days
Challenging, world-class software projects for clients in the US and LatAm
Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.