APAC Remote SVP, Customer Success — Strategic Growth Leader

About this role

Sapiens is seeking a SVP Customer Success to lead CS across APAC with a hands-on, player-coach approach. You will manage a regional team of Customer Success Managers, ensure retention and growth, and personally oversee a small book of strategic accounts. This is a remote APAC role focused on delivering a single global CS standard across diverse markets. You will own regional outcomes (NRR, gross retention) and drive capacity planning, playbooks, and cross-functional collaboration with Sales, J-…