Amazon Brand Manager - Client Success Manager

About this role

Amazon Brand Manager - Client Success Manager
Department: Client Success Team
Reports To: Key Account Manager
Location: Remote, CST
Compensation: Up to $2,000 USD/month
About Full Circle Agency
Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.
Our values: integrity, transparency, client success, and relentless accountability.
We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.
This Role Is NOT For You If:
You wait for others to solve problems
You make excuses when metrics miss targets
You blame Amazon, clients, or teammates when things go wrong
You need constant hand-holding or get defensive with feedback
You think "that's not my job."
This Role IS For You If:
You take radical ownership of your accounts' success - no excuses
You see obstacles as puzzles to solve, not reasons things can't be done
You keep score and are motivated by hitting (and beating) targets
You believe feedback makes you better, not defensive
You understand high-performing teams require high-performing individuals
You want to control outcomes through preparation, strategy, and execution
What Success Looks Like
In your first 90 days, you will:

• Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&L, you execute the strategy)

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Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results

• Maintain a client retention rate of 95%+

• Identify and execute at least 2 growth opportunities per account per quarter

• Communicate proactively with clients (they never have to chase you)

• Collaborate seamlessly with your POD and cross-functional teams to hit account goals

You'll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.
Your Responsibilities
Account Execution & POD Leadership

• Execute the growth strategy set by your Key Account Manager

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Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time

• Drive revenue growth, advertising efficiency, and profitability across your accounts

• When something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teams

• Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time

• Hold your POD accountable to deadlines and quality standards

Product Launches Built on Research, Not Hope

• Lead new product launches with deep keyword research, competitive positioning, and strategic pricing

• Conduct thorough profitability analysis before launch using FC Insights and market data

• Project revenue potential, competitive landscape, and unit economics - then execute against that plan

• Coordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlessly

• Your launches should be calculated moves, not shots in the dark

Client Communication (Proactive, Not Reactive)

• Clients should feel like you're 3 steps ahead, not scrambling to catch up

• Weekly performance updates with insights, not just data dumps

• Identify problems before clients do, present solutions alongside them

• You're the primary point of contact - own the relationship

Cross-Functional Collaboration & POD Coordination

• Direct your POD's PPC specialist to optimize ad spend and hit ROAS targets

• Coordinate with Supply Chain to prevent stockouts (because OOS kills momentum)

• Work with your POD's content team to improve conversion rates through A+ content, images, copy

• Ensure seamless communication and execution across all POD members

Reporting That Drives Decisions

• Submit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about it

• Leverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shifts

• Use data to tell a story: "Sales dropped 15% because of X, here's the 3-step plan to recover by next week"

• Report on POD performance and how you're optimizing team execution

Requirements (Non-Negotiable)
Experience

• 3-5 years managing Amazon Seller Central or Vendor Central accounts

• Proven track record: Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)

• Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands

• Experience coordinating or leading cross-functional teams preferred

Amazon Expertise

• Deep knowledge of Amazon Seller Central/Vendor Central

• Experience with product launches, keyword research, competitor analysis

• Understanding of Amazon advertising (PPC, DSP preferred)

• Know how to read and act on Amazon's data (not just look at it)

• Bonus: Experience with profitability analytics tools or Amazon data platforms

Mindset (This Matters More Than Your Resume)

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Ownership mentality: You control what you can control, and you find ways to control more

• Solutions-focused: Problems are just unfinished solutions

• Coachable: You seek feedback and apply it immediately

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Team player with individual accountability: We win together, but you own your execution

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Results-driven: You're motivated by scorecards, metrics, and hitting targets

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Leadership without authority: You can get people to perform without being their direct manager

Communication & Availability

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Excellent English (written and verbal) - you'll communicate directly with US-based clients

• Full-time availability: 40 hrs/week in CST timezone

• Comfortable on video calls, Slack, and written communication

•…