Airline Customer Support Specialist with English | Remote within Bulgaria

About this role

What will your responsibilities be?

• Assist airline customers via phone and chat with questions and requests related to their travel arrangements.

• Provide professional, customer-focused support and help resolve issues efficiently.

• Follow established procedures and quality standards.

• Document customer interactions and work with different systems and tools.

• Collaborate with your team to deliver an excellent customer experience.

What are we looking for?

• English proficiency at C1 level or higher.

• Excellent communication and problem-solving skills.

• A customer-focused attitude and attention to detail.

• Ability to work independently in a remote environment.

• Flexibility to work rotating shifts, weekends, and public holidays.

• Previous customer service experience is an advantage.

• Familiarity with airline reservation systems is an advantage, but not a requirement.

What do we offer?

• Fully remote work from anywhere in Bulgaria.

• Permanent employment contract.

• 21 days of paid annual leave.

• Health and life insurance.

• Food vouchers.

• Paid training and ongoing support.

• Additional bonus opportunities.

• Career development opportunities and a supportive, multicultural team.

Ready for take-off?
Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.
Apply today and take the next step in your career
Turn your passion for travel into a career with Sutherland!
Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.
Key Details About the Position

• Working hours

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Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or

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Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.

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Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.

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Communication channels: Phone and chat.

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Contract type: Permanent employment contract.

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Language requirement: English – C1 level or higher.

Originally posted on Himalayas