AI Engineer, Agent Analytics & Optimization (DPI)

About this role

<div class="content-intro"><p><strong>Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. </strong></p></div><p><span class="TextRun SCXW150468841 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW150468841 BCX0">Conviva is the intelligence layer for digital businesses, turning every consumer interaction i</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW150468841 BCX0">nto ou</span><span class="NormalTextRun SCXW150468841 BCX0">tcome-based intelligence—linking </span><span class="NormalTextRun SCXW150468841 BCX0">engagement</span> <span class="NormalTextRun SCXW150468841 BCX0">patterns across AI agents, apps, websites, and streaming video to </span><span class="NormalTextRun SCXW150468841 BCX0">real results</span><span class="NormalTextRun SCXW150468841 BCX0"> such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.</span></span><span class="EOP SCXW150468841 BCX0" data-ccp-props="{}"> </span></p> <p> </p> <p class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Opportunity</strong></p> <p class="font-claude-response-body break-words whitespace-normal">AI agents are becoming a new digital surface alongside mobile and web. This role builds the systems that let AI agents understand, query, and act on Conviva's behavioral data — MCP servers, agentic workflows, and the AI connectors that tie the platform into any client or downstream system.</p> <p class="font-claude-response-body break-words whitespace-normal">This is a builder role end-to-end: design and ship agentic systems from tool interface through deployment, observability, and iteration — working closely with product and customers. This is not a research role, and it is not prompt engineering; the team builds production systems that use AI to solve real problems at scale.</p> <p class="text-text-100 mt-2 -mb-1 text-base font-bold"> </p> <p class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>How This Role Fits</strong></p> <p class="font-claude-response-body break-words whitespace-normal">This is an <strong>engineering</strong> role, distinct from Conviva's Product Builder roles on the same team:</p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2"> <p><strong>Product Builders</strong> validate direction through customer discovery and prototypes — deciding <em>what</em> agent analytics should become.</p> </li> <li class="font-claude-response-body whitespace-normal break-words pl-2"> <p><strong>This role</strong> turns that direction into production-grade systems that run reliably at scale — owning the build and the runtime, not the roadmap.</p> </li> </ul> <p class="text-text-100 mt-2 -mb-1 text-base font-bold"> </p> <p class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Success Will Look Like:</strong> </p> <p class="font-claude-response-body break-words whitespace-normal">Build & Ship</p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2"> <p>Design and build MCP servers that expose Conviva's data and analytics as discoverable, reliable tools for AI agents, with proper auth, scoping, and access controls</p> </li> <li class="font-claude-response-body whitespace-normal break-words pl-2"> <p>Architect and ship agentic workflows: multi-step reasoning, tool use, orchestration patterns, and human-in-the-loop where needed</p> </li> <li class="font-claude-response-body whitespace-normal break-words pl-2"> <p>Develop AI connectors integrating Conviva's intelligence with external agents, clients, and downstream systems</p> </li> <li class="font-claude-response-body whitespace-normal break-words pl-2"> <p>Own the full lifecycle — API/tool design, deployment, monitoring,…