AHS Operations Senior Associate

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<p><strong>Who we are </strong><br><br>Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. <br><br>We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.</p> <p> </p> <p><strong>What you’ll do</strong></p> <ul> <li>Remotely support deployment of Pronto's autonomous haulage system (AHS) across multiple mine sites, tracking truck bring-up, rover installation, and system commissioning progress</li> <li>Track and document site-level issues (equipment faults, comms failures, installation delays) reported by on-site teams, and escalate blockers to the Field Operations Manager and engineering teams</li> <li>Coordinate logistics remotely with customer site teams, including permitting, work authorizations, and equipment/route readiness, via calls, Slack, and shared trackers</li> <li>Monitor production and administrative delays against project milestones, maintaining structured trackers for visibility across distributed stakeholders</li> <li>Support customer training sessions on Pronto technology remotely, and assist with handover documentation to the mine's operations team</li> <li>Serve as a remote point of contact for routine operational questions, keeping Pronto HQ informed through regular status updates</li> <li>Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel, flagging gaps for follow-up</li> <li>Travel short-term to customer sites as needed when issues require hands-on troubleshooting or in-person coordination</li> </ul> <p> </p> <p><strong>What we’re looking for</strong></p> <ul> <li>3–7 years of experience in a mining, heavy equipment, or industrial field operations environment</li> <li>Comfortable operating remotely on active mine site projects, understanding production and safety-critical environments without needing daily physical presence</li> <li>Prior exposure to technology rollouts (autonomy, remote operations, telematics, or machine control systems) is a strong plus</li> <li>Strong organizational skills, with the ability to track multiple open issues across sites and time zones and communicate status clearly</li> <li>Comfortable working async and coordinating across time zones with international customer sites</li> <li>Willingness to travel short-term (days to a couple weeks) when a site requires in-person troubleshooting</li> <li>Clear verbal and written communication skills for coordinating across customer and internal teams without in-person contact</li> <li>Degree in Mining Engineering, a related technical field, or equivalent hands-on industry experience preferred</li> </ul> <p> </p> <p><strong>Why join us</strong></p> <ul> <li>Work on real, production-deployed autonomy.</li> <li>Build technology that directly improves safety, efficiency, and productivity.</li> <li>Tackle complex challenges in demanding, real-world environments.</li> <li>Be part of a fast-moving team with high ownership and impact.</li> <li>See your work deployed and making a difference in the field.</li> <li>Collaborate closely with experienced engineers and industry operators.</li> </ul> <p> </p> <p><strong>What else you need to know</strong></p> <p>This is a remote role. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. </p> <p> </p> <p><strong>Ready to join us as we serve those who serve others? </strong></p> <p><em>#LI-Onsite</em></p>