Advisory and Consulting Manager, FedRAMP

About this role

Position Overview:

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent’s GRC solutions, and support business development activities.

Key Responsibilities

• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives.

• Advise clients on the best approach based on this experience and engage in successful expectations management.

• Manage projects to ensure project risks are proactively identified, communicated, and mitigated.

• Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated.

• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on:

• Capturing high quality business requirements.

• Creating design & walk-through documents and solution workflow diagrams.

• Designing/Architecting product implementation.

• Enabling customers to adopt and use our platform.

• Maintaining balance between customer expectations and project team satisfaction.

• Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features.

• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.)

• Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption.