Administrative Support Assistant (Full-time))

About this role

Customer Service Administrator (Full-Time / Part-Time)
Company:
Writers Studio Pte. Ltd.
Location:
Singapore (Beauty World / Central areas)
Salary Range:
$1,800 – $2,400 per month

About Writers Studio
Writers Studio is an elite education group founded in 2012 that provides premium English language enrichment lessons, creative writing curriculum, and oracy training. We are a friendly, enterprising organisation with a strong influence in the private English education field. We foster a balanced, nurturing, patient, and supportive environment where our team can showcase versatility, initiative, and creativity.
Job Summary
As a Customer Service Administrator, you will represent the unique identity of Writers Studio. You will greet customers, manage front-desk reception activities, and deliver essential operational and lead coordination support to maintain a warm and sincere learning environment.
Key Responsibilities:
Client Relations & Reception: Welcome families, manage parent inquiries, handle phone calls, and maintain the reception area, student activities, and library loan records.
Lead & Enrolment Coordination: Record incoming student leads, update administrative tracking systems, and coordinate diagnostic tests and trial lessons.
Financial Administration: Collaborate with the accounts department to track course enrolments, issue receipts, and send out payment reminders to clients.
Operational Team Support: Work closely with the teaching and management teams to handle peripheral duties, distribute student incentives, and ensure daily centre operations run seamlessly.
Required Qualifications:
Education: Minimum GCE O-Level, Higher NITEC, or Diploma qualifications.
Mindset: Open-minded, customer-service oriented, responsible, quick-thinking, and passionate about an education environment.
Communication: Good in spoken and written English to confidently liaise with parents.
Traits: Accountable, matured in thinking, organised, meticulous, and capable of working amicably in a collaborative team.
Availability: Flexible schedule required to fulfil core centre operation shifts, including weekends.
Preferred Qualifications:
Prior hands-on experience in customer service, retail front-desk operations, or the local tuition/enrichment industry is a plus.

Work Schedule:

Full-Time

Shifts & Days
Work Week: 5 days per week, which includes 1 weekend shift (Saturdays and/or Sundays).

Weekday Hours:
12:15 pm – 9:15 pm

Weekend Hours:
830 am - 530 pm

Location:
Bukit Timah (with occasional shifts in Kovan)

Benefits and Bonus are included in the pay package.
Minimum of 1 year contract from the month of commencement