Administration & Data Entry VA - NSW Certifier Support

About this role

Administration & Data Entry VA – NSW Certifier Support (Remote)
Remote | Full-Time | AU Hours | NSW Residential Experience Essential
OutsourcedIn is partnering with a NSW-based private certifier to hire an experienced Administration & Data Entry VA to support high-volume residential certification workflows.
This role requires hands-on experience within the NSW residential building certification industry. Accuracy, compliance knowledge, and understanding of NSW approval processes are critical.
Proven NSW certifier / residential building experience is ESSENTIAL.
About the Role
You will provide administrative and data entry support to NSW residential certifiers and private PCA practices, ensuring files are accurate, organised, compliant, and audit-ready.
This is a high-volume, detail-focused role requiring strong familiarity with NSW certification terminology and processes.
Key Responsibilities
Data Entry & File Management (Primary Focus)

Perform high-volume, high-accuracy data entry for:

Certification applications

Job registers and tracking logs

Inspection records and outcomes

Create and maintain structured digital job files including:

CDC, CC, and OC documentation

Plans, reports, certificates, and compliance evidence

Upload, name, and organise documents in line with NSW certifier standards

Update application statuses, conditions, and inspection stages

Maintain spreadsheets, CRMs, and certification systems with strict accuracy

Conduct quality checks to ensure files are audit-ready

Administration Support

Prepare standard forms, checklists, and document packs for certifier review

Track outstanding documents and follow up with builders, designers, and consultants

Schedule inspections and manage certifier calendars

Assist with reporting, registers, and compliance tracking

Customer Service Support

Respond to inbound calls and emails regarding:

Application status

Required documentation

Inspection bookings and timelines

Provide professional responses using NSW certification terminology

Escalate technical or compliance matters to the certifier when required

Mandatory Requirements

Proven data entry experience within the NSW residential building or certification industry (ESSENTIAL)

Direct experience supporting:

Private certifiers / PCA firms

NSW residential construction or approvals teams

Strong understanding of:

CDC, DA, CC, and OC processes

NSW certification terminology and workflows

Exceptional attention to detail and accuracy

Fast and accurate typing and document handling skills

Strong written and verbal English communication skills

Ability to manage multiple applications simultaneously without errors

Originally posted on Himalayas