Accounts Receivable and Collections Representative

About this role

Overview

Join our Finance and Accounting division to put your experience to use in our Accounts Receivable team maintaining current and accurate accounts receivable information for Esri customers.

You’ll work in a fast-paced, collaborative environment, using your problem-solving and research skills to assist domestic or international customers in a variety of industries. This position has advancement potential within the department and other areas throughout the organization.

Join our busy collaborative team onsite at our stunning campus in Redlands, CA.

Responsibilities

• Apply payments, reconcile accounts, and resolve differences

• Contact customers by phone and written correspondence

• Maintain statement of accounts for assigned customers

• Complete credit reviews for new and existing customers

• Process all aspects of customer account maintenance

• Recommend credit limits, credit holds, and release orders

Requirements

• 2+ years of experience in collection account management

• Strong communication skills across phone, email, and Microsoft Teams, with the ability to prioritize and multi‑task effectively while maintaining high attention to detail

• Ability to work in a fast-paced environment

• Motivation and passion for getting work done in a consistent and thoughtful way, both independently and collaboratively

• Basic knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)

• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US

• Due to the nature of this role, employment may be contingent upon successful completion of a background check, which may include a credit check where legally permitted, in accordance with applicable laws.

• High school diploma or equivalent

Recommended Qualifications

• Minimum typing speed of 25 wpm

• Experience working in corporate collections

• Knowledge of SAP and Salesforce

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$21.50—$31.20 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal…