Accounting Clerk/Guest Experience Expert (50/50)

Over deze functie

**City Ledger tasks:**

Basic tasks:

* Ensure that all guest billings are prepared and mailed correctly and efficiently
* To follow up on subsequent billings and effect collection of past due accounts
* To prepare credit card billing, handle credit card queries and charge backs
* To ensure that guest charges are filed properly and easy to trace back
* To ensure that advance deposits are properly recorded

Scope:

* To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum.
* Operate within Marriott and local policies guidelines.
* Maintain a good business relation with guests
* Work closely with the Front Desk, Reservations & Events and all Departments Heads

**Income Auditor tasks:**

The main responsibilities and tasks of this task are as listed below, but not limited to these:

* Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports for correct entries, accuracy and correct coding’s.
* Ensuring that daily revenues and settlements are in balance.
* Summarizing revenue and settlement information in a specific format associated with the proper back-office chart of account numbers and descriptions.
* Organize files and records in line with internal rules and policies and procedures
* Further prepare various statistical, financial and accounting reports
* Check and pay invoices related to Travel Agent Commissions of Sheraton Brussels Airport

**Guest Service Agent Tasks:**

* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
* Secure payment, verifying and adjusting billing as needed
* Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

**Perks you deserve**

We’ll support you in and out of the workplace by offering:

* Team-spirited co-workers
* Encouraging management
* Wellbeing programs
* Learning and development opportunities
* Discounts on hotel rooms, gift shop items, food and beverage
* Recognition programs