Account Services Officer - Nighshift

About this role

Duties and Responsibilities

- Customer Onboarding

- Conducts customer due diligence and KYC (know-your-customer)

- Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious.

- Validates the completeness and accuracy of customer information on the customer information sheet/account opening form.

- Conducts signature verification.

- Photocopies the proof of identity and files it together with the account opening form.

- Creates the customer profile and opens the account in the Core Banking System (CBS)

- Secures appropriate approval for the creation completed.

- Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer.

- Scans the Account Opening Document Set.

- End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head.

- Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review.

- Conducts Enhanced Due Diligence as necessary.

- Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities.

- Preparation of Customer Notifications and monitor its delivery status.

- Fire-Proof Cabinet / Vault Custodianship

- Safekeeps accountable forms and records the utilization of accountable forms.

- Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours.

- Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller.

- Customer Interaction such as but not limited to:

- Attends to customer queries at the branch.

- Responds to Customer Inquiry via email.

- Resolves customer complaint.

- Call-out (TD Maturity, Bounced Cheques, etc.)

- Release and Monitoring of Bounced Cheques Pick up and/or Replacement

- Debit Cards Handling

- Release of Debit Cards to Customers and Tagging in the System

- Blocking of Card – Lost / Stolen

- Destruction of aged card

- All files shall be safekept in the designated filing cabinet and shall be within the retention period.

- Ensure completion of tasks assigned within the agreed turnaround-time.

- Other processes that may arise related to Account Services.

- Timely reports concerns identified and possible issues that might have impact to branch operations.

- Acts as reliever when somebody goes on leave based on the relief arrangement within the team.

- Organizes team files (soft and hard copy) and adheres to the record retention policy.

- Identifies processes/systems for improvement but ensuring controls are in place.

- Initiates projects for the betterment of the team and the company as a whole.

- Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.

- Participates in Business Continuity Plan (BCP) Activities.

- Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.

- Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above.

- Assists in combatting money laundering by ensuring processes required are in place.

- Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies.

- Strict adherence to company’s policies and code of conduct.

EDUCATION & COMPETENCIES

- University degree on Banking & Finance, or any related Business Course

- With at least 3 years of relevant experience in a banking industry

- Strong knowledge and experience in teller services or branch operations

- Sufficient knowledge of BSP regulations

- Good communication skills

- Problem-solving skills in a well-structured manner

- Ability to work with different culture, race, or ethnic group.

- Can work independently with minimal supervision.

- Acceptable risk management skills and ability to mitigate identified risks.

- Good interpersonal skills

- Keen attention to details

- Organize, innovative and results oriented.

- Ability to multi-task in a fast-paced environment

- Positive attitude knows how to find ways to address different circumstances.

- With official Signature Verification, KYC / CDD Training / Seminars attended.