Account Manager (US)

About this role

ABOUT US

FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $14B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet. We partner with nonprofits of all sizes to diversify fundraising across individual and institutional giving, from legacy gifts and tax-smart donations to foundation, corporate, and government grants.

In the last 9 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek https://www.newsweek.com/rankings/most-loved-workplaces-2024 and Best Practice Institute https://mostlovedworkplace.com/americas-top-most-loved-workplaces-2/ and the 2025 Most Loved Workplaces® for Diversity https://email.bestpracticeinstitute.org/b?y=49ii4eh26ormacb36ss66o9ickp3cp1g60oj2opjclgj8ch25gh748hq49k78t3gect2ubrddtpn8r3fepim8trfe9ln0r31cdiisorfdknn8rrg5lmmusrk5lm6utj5cgmnerriddo6oob3clpiqpjfe8mm8qbmclp76qbkf4ni4=== by the Best Practice Institute. In 2026, we were named as one of Forbes' Best Startup Employers https://www.forbes.com/lists/americas-best-startup-employers/.

Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast https://www.linkedin.com/posts/annie-riley_best-manager-ever-season-2-is-here-and-activity-7310682359555608576-SB_S?utm_source=share&utm_medium=member_desktop&rcm=ACoAABnmpFEBcS1To2bUTjEfnYw_acY6KJgksEw featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify https://open.spotify.com/episode/4sF3EVtJTZLWanpdyKUhR7?si=db352cf2708242bd&nd=1&dlsi=5ed355e404ed468aor Apple https://podcasts.apple.com/us/podcast/best-manager-ever-anthony-sottile-embracing-failures/id1772958574?i=1000700880156.

FULL-TIME •  EXCELLENT BENEFITS • WORK FROM ANYWHERE IN THE US (EXCEPT CO, AL, OR LA)

About the role

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position. The offers for this role will be in the range of $115,000-$128,000 OTE inclusive of a base salary of $86,000-$96,000 and equity.

Please note: Initial interviews for this role will begin on September 15th. Applying early is strongly encouraged!

THE GOALS

- Ensure nonprofit organizations want to continue working with us term over term ( annual subscriptions)

- Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships

- Create warm, dynamic relationships with our partners and ensure they feel cared for

- Identify challenges internally and externally and proactively address problems

- Ensure tactics and processes are scalable as our team and partnerships grow

- Understand and communicate partner needs to the team internally

THE TACTICS

- Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals

- Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal

- Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal well ahead of key deadlines and getting ahead of problems before they surface

- Work across the company to represent nonprofit partner needs and help shape how FreeWill builds and delivers value

- Communicate with partners about new FreeWill developments and proactively offer value

- Follow and continuously improve our renewals and upsells project management system, keeping CRM records accurate to support reliable scheduling and forecasting

- Surface feedback, latest customer success techniques and trends to the broader team

REQUIREMENTS

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements:

- 2+ years experience working on a SaaS customer success team, managing clients, and handling negotiations and/or in the nonprofit fundraising space is strongly preferred

- Superior written and verbal communication skills and fine-tuned attention to detail

- Strong organizational skills and comfort working precisely within CRM and sales tools

- Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise, with a strong bias toward follow-through

- Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with timely team alignment

- Comfortable operating with ambiguity and navigating nuances to make sound decisions

- Embodies FreeWill's values of focus, joy, kindness, and courage in day-to-day work

BENEFITS

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

- Work from home

- Flexible Paid Time Off policy. We trust staff to manage their own schedules and take the time off you need to be your best, as long as your work is on track. We recommend staff take a minimum of three weeks annually

- Flexible hours

- Competitive salary

- Commuter benefits

- Company stock options

- 401k

-…