Account Manager (Strategy & Client Growth)

About this role

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ABOUT US

Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.

ABOUT THE ROLE

We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.

KEY RESPONSIBILITIES:

- Strategic Relationship Management (45%):

- Owning the day-to-day client relationship.

- Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.

- Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).

- Navigate high-level client friction and build deep, executive-level trust.

- Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.

- Retention, Expansion & Retainer Growth (45%):

- Own Net Revenue Retention (NRR) targets across your client roster.

- Identify retention risks early and build proactive expansion roadmaps for each account.

- Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.

- Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.

- Production Oversight & Alignment (10%):

- Maintain high-level visibility on project milestones via project manager.

- Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.

WHO YOU ARE:

- 3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.

- Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers).

- Proven track record of growing client accounts and closing retainer renewals.

- Exceptional written and spoken English with elite presentation skills.

WHAT WE OFFER:

- Standard Creative Milkshake Stipends (mental health, healthcare & internet)

- Remote-first & flexible work culture

- Generous PTO

- A collaborative, creative, ridiculously fun team

- Learning & career development

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