Account Manager, Healthcare RCM

About this role

SuperDial builds AI voice agents for healthcare revenue cycle management. Our AI agents automate high-volume outbound healthcare calls across workflows like eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, denial follow-up, and other administrative processes that sit between providers, payers, and patients.

Revenue cycle teams spend enormous time on manual phone-based work: waiting on hold, navigating payer systems, gathering information, resolving claim issues, and documenting outcomes. SuperDial helps automate that work so healthcare teams can focus on higher-value problem-solving while AI handles repetitive, time-consuming tasks.

Our platform is built specifically for healthcare RCM teams and designed to work at real operational scale. SuperDial helps healthcare organizations reduce administrative burden, improve operational visibility, and scale revenue cycle workflows without simply adding more headcount.

About the Role

We’re looking for an Account Manager, Healthcare RCM to help healthcare organizations successfully onboard, adopt, and scale SuperDial’s AI voice agents across revenue cycle workflows.

Reporting to the VP of Healthcare RCM Strategy, you’ll join an Account Management team of five and play an important role in shaping how we support, retain, and grow healthcare customers as SuperDial scales. This role sits at the intersection of account management, healthcare operations, implementation, AI workflow performance, and product feedback.

You will own day-to-day account management for a portfolio of accounts, helping customers configure workflows, monitor performance, troubleshoot issues, and realize measurable value from SuperDial.

This is not a traditional SaaS AM role. You will need to understand how healthcare RCM teams operate, how payer workflows create operational complexity, how SuperDial’s bots behave inside those workflows, and how agent performance connects to outcomes like reduced administrative burden, faster follow-up, improved claim turnaround time, lower denial risk, and stronger operational visibility.

This role is a strong fit for someone who is customer-oriented, technically curious, analytically strong, and excited to help healthcare organizations adopt AI in one of the most manual and operationally complex parts of the healthcare system.

What You’ll Do

Own day-to-day account management

- Lead recurring customer meetings and maintain clear next steps, owners, and follow-through.

- Build trust with operational, technical, and day-to-day customer stakeholders.

- Develop a working understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.

- Keep customers informed, supported, and confident in SuperDial’s partnership.

- Escalate strategic account risks or executive-level needs to the VP of Healthcare RCM Strategy and internal leadership as appropriate.

Drive onboarding, adoption, and workflow performance

- Support customer onboarding and implementation, ensuring SuperDial workflows are configured to align with each customer’s RCM goals, payer processes, operational constraints, and success metrics.

- Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.

- Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.

- Deliver customer training and best-practice guidance to help teams adopt AI-driven workflows with confidence.

- Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, stronger operational visibility, and improved revenue cycle performance.

Monitor customer health and RCM outcomes

- Track customer health, engagement, usage, workflow performance, open risks, and upcoming renewal milestones.

- Monitor workflow and account signals such as usage, issue trends, denial-related workflows, claim turnaround time, reimbursement efficiency, escalation volume, and operational impact.

- Identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, integrations, or stakeholder alignment.

- Support action plans to address customer risks before they become escalations.

- Partner with Sales, the VP of Healthcare RCM Strategy, and internal teams to support renewal readiness and identify potential expansion opportunities.

Bridge RCM, product, and technical conversations

- Translate clearly between customer stakeholders and internal teams.

- Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.

- Troubleshoot customer issues by investigating workflow behavior, reviewing available data or logs, and partnering with Product and Engineering to resolve technical or integration-related issues.

- Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly documented, prioritized, communicated, and resolved.

- Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.

Build strong Account Management habits and processes

- Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up.

- Bring structure to customer conversations, issue tracking, and internal handoffs.

- Contribute to playbooks, templates, training materials, and repeatable operating practices that help the Account Management function scale.

- Use data and customer insight to identify trends, risks, opportunities, and next steps across…