Account Manager (German Speaker - Offering Relocation Support to London)

Über diese Stelle

<div class="content-intro"><p><strong>About Mixpanel</strong></p> <p>Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit <a href="mixpanel.com" target="_blank">mixpanel.com</a> to learn more.</p></div><p><strong>** This is a hybrid role based in our London office, and we are pleased to offer relocation support for candidates who require assistance moving to the area.**</strong></p> <p><strong>About the Account Management Team</strong></p> <p>The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.</p> <p>The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally.  The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success</p> <p><strong>About the Role</strong></p> <p>As an Account Manager, you will partner closely with Mixpanel's customers <strong>across DACH</strong>, ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers. </p> <p><strong>Responsibilities</strong></p> <ul> <li>Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams</li> <li>Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M</li> <li>Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets</li> <li>Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact</li> <li>Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel</li> <li>Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.</li> <li>Keep customers informed of new product releases, relevant betas, and upcoming features</li> <li>Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations</li> <li>Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.</li> <li>Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.</li> </ul> <p><strong>We're Looking For Someone Who Has</strong></p> <ul> <li>3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager.</li> <li>Experience managing a book of business in the $1M-$2.5M range.</li> <li>Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.</li> <li>Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player.</li> <li>Adaptability — you understand that change is constant, and you embrace it.</li> <li>Agility and resilience — you move quickly and encourage continued improvement.</li> <li>Strong work ethic, desire to learn, and a drive to excel.</li> <li>Fluent in German</li> </ul> <p><strong>Bonus Points For</strong></p> <ul> <li>Experience managing relationships with high growth tech companies.</li> <li>Experience with Mixpanel or other analytics tools.</li> <li>Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).</li> </ul> <p>#LI-Hybrid</p><div class="content-conclusion"><p><strong>Benefits and Perks</strong><strong><br></strong></p> <ul> <li>Comprehensive Medical, Vision, and Dental Care</li> <li>Mental Wellness Benefit</li> <li>Generous Vacation Policy & Additional Company Holidays</li> <li>Enhanced Parental Leave</li> <li>Volunteer Time Off</li> <li>Additional US Benefits: Pre-Tax Benefits including…