Account Manager, Enterprise

About this role

ABOUT AIRWALLEX

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

ATTRIBUTES WE VALUE

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

ABOUT THE TEAM

The Enterprise team at Airwallex partners with some of the most ambitious and complex businesses in the market. We work closely with customers to understand their commercial goals, operational workflows, and growth ambitions, then help them unlock more value from the Airwallex platform.

This role will sit within our Hong Kong Enterprise team, with a strong focus on Payment Acceptance and Point of Sale use cases. You will work with customers across onboarding, adoption, growth, and ongoing account development, while partnering cross-functionally with Sales, Product, Operations, Strategy, and other internal teams to deliver strong customer outcomes.

ABOUT THE ROLE

We are looking for an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong.

This is a post-sales commercial role for someone who enjoys building strong relationships, driving product adoption, and identifying growth opportunities within existing accounts. You will help customers maximise the value they get from Airwallex, especially across Payment Acceptance and POS-related use cases, while acting as a trusted partner through ongoing business needs, operational challenges, and expansion opportunities.

This role is well suited to someone with 5+ years of experience in account management, customer success, partnerships, or a related client-facing commercial role within fintech, payments, SaaS, or technology.

WHAT YOU’LL DO

- Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders

- Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions

- Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation

- Partner with customers through onboarding, implementation, go-live, and post-launch optimisation

- Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite

- Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth

- Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience

- Coordinate cross-functional support for customer issues, escalations, and strategic initiatives

- Build trusted relationships with both business and operational stakeholders across customer organisations

- Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting

WHAT SUCCESS LOOKS LIKE

- Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio

- High levels of customer engagement, satisfaction, and retention within assigned Enterprise accounts

- Consistent identification and conversion of expansion opportunities

- Clear account plans, healthy portfolio management, and strong commercial visibility across your book of business

- Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes

- Credibility with customers as a trusted commercial partner who understands their business and helps them grow

WHAT YOU’LL BRING

- 5+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role

- Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment

- Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions is highly preferred

- Strong relationship management skills and confidence working with multiple stakeholders across customer organisations

- Commercial acumen and the ability to balance customer value, retention, and growth outcomes

- Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution

- Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment

- Strong…