Account Manager (Construction Technology - DEWALT)

About this role

Account Manager, Western US - Remote – Based in CA or AZ (Preferred)
Requires travel throughout the US – 30%.
Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job
As an Account Manager, you will be part of our Power Tools Group – Construction Technology Software team, located remotely. You will develop new business from existing clients by calling into our base to cross-sell new products as well as expand our current ones. You will be responsible for learning multiple software & hardware products, providing online & in-person demonstrations, and achieving quarterly quotas, while working with internal teams to improve the entire customer experience. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire client experience. The right candidate will have experience in SaaS sales as well as comfort and excitement in a truly entrepreneurial environment. You also get to:
Customer Engagement

• Develop new business opportunities with existing clients and/or identify areas of improvement to meet sales quotas.

• Understand customer goals, challenges, timeline, budget, and authority, and create account strategies for clients within your book of business.

• Responsible for maintaining close relationships with existing users as well as key potential customers.

• Responsible for customer implementation and ongoing field training and support of software products such as, but not limited to, DEWALT MSuite, Tool Connect™, Asset Tracking, etc.

• Support and assist on sales demos (PPT demo slides as well as active product demos or recorded demos).

• Responsible for meeting quarterly/annual quotas and standards for activity, such as the number of calls, new product introductions, training events, and product demonstrations.

• Collaborate with and leverage local market teams to ensure proper follow-up on leads to produce sales growth.

• Develop and execute sales plans with cross-functional partners to drive predictable sales cycles.

• Drive the Expansion Sales Cycle to increase User count company-wide.

• Serve as the lead point of contact for all larger client account management matters.

• Manage handoffs of Mature Accounts from the Account Executive Team.

• Work with the product team based on customer feedback. Ensure new product launches are successfully communicated.

Systems Proficiency

• Maintain and use Zoho as a CRM and Planning tool. Communicate successes and failures in a timely fashion to develop a more streamlined process.
Leadership & Development

• Be the Technology Expert: Teach and mentor your local market teams on the needs of the Contractors within your assigned Specialty, what digital products they use, what product features are critical to their buying decision, how they execute the purchasing process (central and facility), and how to expand their engagement across all available SBD Brands.
The Person
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• 3+ years of B2B SaaS sales experience - a minimum of 1 year in a closing role.

• Bachelor’s or Associate degree (Engineering, Technology, or business-related field) – preferred.

• Experience using CRM solutions such as Salesforce.com is preferred. Proficient with Microsoft Suite applications.

• Solid mechanical and technology skillset with troubleshooting experience.

• Commercial Jobsite and Construction Knowledge preferred.

• Must have the ability to build relationships and work effectively with customers and internal teams.

• Experience with Subscription Sales and Selling Construction SAAS Products.

• Ability to Propose, Demo, Value Sell, and Close the Sales Cycle.

• Ability to Develop Cross Company Relationships with Account Base.

• Ability to Accumulate Account Details and Build Story to Create Client Expansion Opportunity.

• Capable of Managing a Sales & Retention Quota.

• Experience with Customer Development.

• Proven track record delivering positive results with a strong desire to win is a must.

• Demonstrated time management skills, ability to set priorities, and self-motivation is required.

The Details
You’ll receive a competitive salary (w/ variable) and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.

And More
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

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Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

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Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.

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Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

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Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a…