Account Manager, Commercial

About this role

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT WE’RE LOOKING FOR</strong></p> <p>As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.</p> <p>The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.</p> <p><strong>WHAT YOU'LL DO</strong></p> <ul> <li>Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets</li> <li>Acquire and maintain best-in-class product knowledge and industry trends</li> <li>Proactively analyze customer product usage and identify growth opportunities</li> <li>Effectively communicate customer feedback to the Braze product team</li> <li>Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing</li> <li>Coordinate resources to drive feature adoption</li> <li>Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage</li> </ul> <p><strong>WHAT YOU HAVE</strong></p> <ul> <li>Drive, intellectual curiosity, and a relentless commitment to excellence</li> <li>Background in SaaS sales for Mobile and/or Marketing Technology</li> <li>Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment</li> <li>Outstanding verbal, written, and stand-up presentation skills</li> <li>Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline</li> <li>Excellent organizational skills and time management abilities</li> <li>The capacity to handle multiple competing priorities</li> <li>Proven ability to quickly get up to speed on new cloud apps and tools</li> <li>An accomplished networker in your daily life through social media and other mediums</li> <li>Up-to-date on digital trends, especially in the mobile, web, and email space</li> <li>Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).</li> </ul> <p><span data-sheets-root="1">For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</span></p> <p>#LI-Remote, #LI-Hybrid, #LI-Remote</p><div class="content-conclusion"><div class="p-rich_text_section"> <p><strong>WHAT WE OFFER<br></strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase…