Account Manager

About this role

<div class="content-intro"><h3><strong>About Engine<br></strong></h3> <p>At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.</p> <p>To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.</p> <p>More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.</p> <p>Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.</p></div><h3><strong>About the Role</strong></h3> <p>We are looking for a <strong>customer-obsessed</strong> Account Manager to join the Engine team. In this role, you aren’t just a point of contact; you are a strategic partner for a diverse book of a large book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth.</p> <p>Your success in this role is defined by three core pillars: <strong>Maintain</strong> & <strong>Expand </strong>your accounts' GBV, <strong>mitigating risk</strong> to prevent churn/downsell, and aggressively increase <strong>product attach rates</strong> across the Engine suite. </p> <h3><strong>Key Responsibilities</strong></h3> <ul> <li><strong>Portfolio Stability & Expansion:</strong> Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.</li> <li><strong>Co-sell Approach:</strong> Work in lockstep with your <strong>Account Director (AD) counterpart</strong> on larger expansion and risk opportunities. </li> <li><strong>Risk Mitigation:</strong> Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.</li> <li><strong>Driving Product Attach Rate:</strong> Master the <strong>Engine product suite</strong> to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.</li> <li><strong>Portfolio Orchestration:</strong> Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.</li> <li><strong>Strategic Engagement:</strong> Conduct high-impact <strong>Quarterly Business Reviews (QBRs)</strong> and maintain relationships with key stakeholders and C-suite executives.</li> <li><strong>Product Advocacy & Training:</strong> Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.</li> <li><strong>KPI Excellence:</strong> Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.</li> </ul> <h3><strong>What You’ll Bring to Engine</strong></h3> <ul> <li><strong>Experience:</strong> 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).</li> <li><strong>Sales Acumen:</strong> A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.</li> <li><strong>Data-Driven Mindset:</strong> Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.</li> <li><strong>Cross-Functional Communication & Collaboration:</strong> Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.</li> <li><strong>Technical Aptitude:</strong> You’re comfortable explaining complex product features and leading live demonstrations for diverse audiences.</li> <li><strong>Customer Centricity:</strong> A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.</li> <li><strong>Innate Curiosity:</strong> You bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.</li> </ul> <h3><strong>Core Objectives</strong></h3> <ol> <li><strong>Maintain & Expand:</strong> Grow the Net Revenue Retention (NRR) within your assigned book.</li> <li><strong>Mitigate:</strong> Minimize Gross Revenue Retention (GRR) loss by stopping churn and…