Account Manager

About this role

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About Us</strong></span></p> <p><span style="font-size: 10pt;">Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.</span><br><br><span style="font-size: 10pt;">Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.</span><br><br><span style="font-size: 10pt;">Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.</span><br><br><span style="font-size: 10pt;">As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.</span><br><br><span style="font-size: 10pt;">During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.</span></p> <p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">Fivetran is building data pipelines to power the modern data stack for thousands of companies.</span></p> <p><span style="color: rgb(67, 67, 67); font-size: 10pt;">The Account Manager (AM) plays a critical role in Fivetran's growth by driving customer expansion, cross sell and usage. AMs own their book of business and manage customer contracting, upsells and renewals. The AM will manage customer contracts from planning through negotiation to execution. AMs are responsible for tiering accounts, strategizing growth use cases via connector and usage addition. </span></p> <p><span style="font-size: 10pt;"><span style="color: #000000;">This is a full-time position based out of our Denver</span> office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.</span></p> <p><strong><span style="font-size: 10pt;">Technologies You’ll Use</span></strong></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira</span></p> <p><span style="font-size: 10pt;">What You’ll Do</span></p> <ul> <li style="font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Own incremental growth of your book of business by retaining and expanding customers. </span></li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Approach your book of business with a strategic mindset and tier your book of business to prioritize and refine your outreach and planning.</span></li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Research and plan tailored outreach to customers to drive consultative discussions around potential new use cases and cross sell opportunities.</span></li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Work cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users. </span></li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Establish and maintain strong relationships with our Partner and SI counterparts to execute on customers data architecture plans</span></li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Own all contracting within your book of business including, renewals, upsells and amendments.</span></li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Provide accurate, timely…