Account Manager

About this role

<p><span data-contrast="none">How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want: credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments,  all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">Interested in redefining what’s possible in payments? Join Episode Six today.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">What we’re hiring for: </span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">We are growing our Account Management organization and are looking for an Account Manager based in Australia to manage a portfolio of clients across the AU/NZ region.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">What you’ll be responsible for in this role: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span></p> <ul> <li><span data-contrast="none">Proactively build and manage relationships with clients and their key personnel to become a trusted partner for our clients</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Manage the governance framework with clients, and run key forums such as Steering Committees and Business Reviews</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Identify and develop opportunities with existing clients</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Ensure KPIs and targets are being met</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Manage the business side of development, enhancements or change requests with the client and support the internal teams through the process</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Create and maintain forecast models and ensure invoicing is current with the client</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Work within the business development team to renegotiate contracts as required</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="none">What experiences and skills are necessary to be successful in this role: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span></p> <ul> <li><span data-contrast="none">5+ years of Account Management experience within the financial services sector, with direct cards, payments or issuer processing experience preferred</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Strong written and verbal communication and presentation skills in English</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Strong networking…