Account Manager

About this role

<div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"> <p style="text-align: center;"> </p> <h5 style="text-align: center;"><strong>Integration meets Innovation</strong></h5> <p>At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.</p> <p>We are looking for a customer-focused <strong>Account Manager</strong> to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.</p> <h5><strong>What would you do if hired?</strong></h5> <ul> <li>Serve as the primary point of contact for assigned customer accounts</li> <li>Build and maintain strong, long-term client relationships</li> <li>Understand customer goals, challenges, and business needs</li> <li>Drive customer adoption, engagement, and overall satisfaction</li> <li>Manage renewals and proactively address retention risks</li> <li>Identify and develop upsell and cross-sell opportunities</li> <li>Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience</li> <li>Track account health, usage, and performance metrics</li> <li>Conduct regular check-ins, business reviews, and success planning with customers</li> <li>Resolve issues and escalate when necessary to ensure timely resolution</li> <li>Maintain accurate account information and activity in CRM systems</li> </ul> <h5><strong>Who are we looking for?</strong></h5> <p><strong>Skills & Abilities</strong></p> <ul> <li>Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization</li> <li>Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely</li> <li>Problem-solving skills with the ability to anticipate challenges and proactively develop solutions</li> <li>Negotiation and influence skills to support renewals, expansions, and customer advocacy</li> <li>Adaptability and resilience in a dynamic, evolving business environment</li> <li>Ability to handle difficult conversations professionally while maintaining positive customer relationships</li> </ul> <p><strong>Education & Experience </strong></p> <ul> <li>3+ years of experience in account management, customer success, sales, or another client-facing role</li> <li>Demonstrated experience managing a portfolio of customer accounts and building long-term relationships</li> <li>Experience working with cross-functional teams to deliver customer solutions and outcomes</li> <li>Proven track record of supporting customer renewals, retention, and revenue growth</li> <li>Experience in a B2B environment; SaaS or technology industry experience strongly preferred</li> <li>Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)</li> <li>Experience conducting customer meetings, business reviews, and value-driven conversations</li> </ul> <p>Celigo reasonably expects to pay a <strong>base</strong> salary between $70,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.</p> <p><strong>Celigo is proud to be</strong></p> <ul> <li>A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award.</li> <li>Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year</li> <li>Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.</li> <li>Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.</li> </ul> <p><strong>Here you'll experience</strong></p> <ul> <li>Remote-first culture, built on trust, collaboration, and transparency</li> <li>A high-growth, inclusive work environment where innovation thrives and ideas are implemented</li> <li>Lightspeed learning opportunities to keep you at the leading edge of your field</li> <li>Exceptional coworkers who challenge and inspire you daily</li> <li>Competitive compensation and benefits,…