Account Manager

About this role

<div class="content-intro"><div> </div> <p> </p></div><div>At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. </div> <div> </div> <div>Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. </div> <div> </div> <div><strong>Empower your impact at Cision. Be seen, be understood, be you. </strong></div> <p> </p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership. </span></span></p> <p> </p> <p><strong>What you'll do</strong></p> <ul> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Own and deliver expansion ARR and renewal outcomes within assigned accounts. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.</span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Execute shorter sales cycles across transactional to moderate complexity opportunities. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Build account plans focused on wallet-share growth and product adoption. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable. </span></span></li> <li><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Perform other duties and responsibilities as required to support business needs. </span></span></li> </ul> <p> </p> <p><strong><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">What you'll bring</span></span></strong></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Extensive knowledge and application of principles, theories and concepts. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Complete knowledge of all job functions and the broad industry best practices, techniques and standards. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Determine the best approach to achieve results and provide suggestions to improve policies and procedures. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Work is performed independently and requires the exercise of judgment and discretion. </span></span></p> <p><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">Exercises considerable latitude in determining objectives and approaches to assignments.…