Account Management Manager (Service Team Leader) – Treasury Management Service &

About this role

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Service Team Leader within PNC's Treasury Management Service & Implementation special segments / real estate organization. This is a remote position that requires periodic travel for client calls, and visits to the office for meetings, team collaboration, or business needs.

Demonstrates the ability to develop and empower future leaders through coaching, mentoring, and succession planning while serving as a transformational change agent. Identifies opportunities for process and organizational improvement, drives innovation, communicates a compelling vision, and leads teams through change with clarity, accountability, and a focus on achieving sustainable business results.
Top five differentiating competencies:
•Leadership Development & Coaching
•Leading Through Change
•Strategic and Critical Thinking
•Continuous Improvement & Innovation
•Influence and Executive PresenceThis position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description

• Manages the overall client experience and outcomes to build and maintain long-lasting relationships. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges/issues. Handles the highest volume, highest visibility and the most complex clients while supervising day to day operations of the entire Account Management team.

• Monitors and oversees all activities related to the identification and development of new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as highest escalation point for the most critical issues and provides leadership, guidance and oversight to the entire Account Management team.

• Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership. Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.

• Proactively identifies customization needs, and works with service partners and team to decision/implement. Manages and maintains relationships with internal/external service partners.

• Manages, aligns, and oversees the development of the Account Management team which may include supervisors and individual contributors. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

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Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

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Live the Values - Role models our values with transparency and courage.

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Enable Change - Takes action to drive change and innovation that will transform our business.

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Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

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Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales OperationsCompetencies
Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management ProcessWork Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Language Assessments
No Required or Preferred Language AssessmentsPay Transparency
Base Salary: $100,100.00 – $223,080.00Salaries may vary based on…