Account Executive - Install Base

About this role

<p class="p1">At BuildOps, we’re building a groundbreaking software solution, built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?</p> <p class="p1">As an Install Base Account Executive at Build Ops, you will play a critical role in maintaining and growing our relationships with existing clients. Your primary responsibility will be to identify opportunities for upselling and cross-selling, negotiating renewals and upsells. ensure customer satisfaction and drive adoption of our solutions. Your excellent communication skills, account management expertise, and a keen understanding of our products will be essential in achieving revenue growth and customer success. Ideally we find a person that is not only able to help grow revenue but is ready to build out the install base function as a potential future leader of the install base sales team.</p> <p class="p1">We are prioritizing candidates that live and working East Coast hours for this position.</p> <p class="p1"><strong>What you’ll do</strong></p> <ul class="ul1"> <li class="li1"><strong>Upselling and Cross-selling:</strong> Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth.</li> <li class="li1"><strong>Renewals and Retention:</strong> Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service.</li> <li class="li1"><strong>Account Management:</strong> Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations.</li> <li class="li1"><strong>Customer Success:</strong> Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives.</li> <li class="li1"><strong>Product Expertise:</strong> Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends.</li> <li class="li1"><strong>Collaboration:</strong> Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues.</li> <li class="li1"><strong>Sales Reporting:</strong> Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools.</li> </ul> <p class="p1"><strong>What we look for</strong></p> <ul class="ul1"> <li class="li1">4+ years experience working as an Account Executive for a B2B Saas company.</li> <li class="li1">Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals.</li> <li class="li1">Previous SaaS and enterprise software experience</li> <li class="li1">Excellent verbal and written communication skills</li> <li class="li1">Construction Industry Experience is a +</li> <li class="li1"><strong>Sales and Negotiation: </strong>Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively.</li> <li class="li1"><strong>Relationship Building: </strong>Excellent communication and interpersonal skills to build strong, trust-based relationships with customers.</li> <li class="li1"><strong>Organizational Skills: </strong>Able to manage multiple accounts and prioritize many tasks efficiently.</li> </ul> <p class="p1"><strong>Who you are</strong></p> <ul class="ul1"> <li class="li1">A self-starter who thrives in a fast-paced, high-growth startup environment</li> <li class="li1">Passionate about providing exceptional customer experiences</li> <li class="li1">Creative, resourceful, detail-oriented, and well-organized</li> <li class="li1">Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)</li> <li class="li1">Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close</li> <li class="li1">A team player with high integrity and grit</li> </ul> <p class="p1"><strong>What we offer</strong></p> <ul class="ul1"> <li class="li1">competitive base and $75,000 - $125,000 OTE</li> <li class="li1">A comprehensive benefits package.</li> <li class="li1">This role is fully remote position.</li> <li>Flexible PTO<span class="Apple-converted-space"> </span></li> <li class="li1">Company events like BBQs and team-building activities, both in-person and virtual</li> <li class="li1">Talented and…