Account Executive

About this role

The Account Executive serves as the primary relationship owner for a portfolio of top-tier client accounts, with a focus on client retention, strategic growth, and high-level partnership. This role is responsible for delivering impactful customer presentations across all organizational levels, including C-suite stakeholders, and for providing regular business reviews and performance updates on a weekly, monthly, and quarterly basis.

The Account Executive will continuously assess service quality, proactively address issues, and lead resolution efforts as needed. By collaborating closely with Account Managers and all available resources, they will identify and capitalize on new revenue opportunities within existing accounts.

This role requires a deep understanding of each client’s unique needs and business objectives to anticipate and resolve challenges before they arise.

This position is remotely based, with anticipated travel 1-2 times per year. We are unable to offer work sponsorship for this role.

Who are we?

The Buyer’s Edge Platform Fresh Division is an entity comprised of Fresh Concepts, Produce Alliance, Fresh Alliance & Fresh Services with over 35 years of produce management solutions. The Fresh Division provides fresh produce category management services, procurement and contracting, national distribution, freight management, k-12 solutions, technology services, and food safety assurance to food service clients across North America, the Caribbean and beyond. The Fresh Division has a national footprint of over 125+ industry leading distributors in North America, and partnerships with the most premier grower shippers.

Your impact:

Client Relationship Management:

• Manage multiple accounts, ensuring strong, positive relationships across all customer touchpoints.

• Drive customer retention, renewals, upselling, and overall satisfaction through initiative-taking engagement and strategic support.

• Serve as a trusted partner to clients by delivering exceptional service and identifying opportunities for value creation.

• Collaborate with Account Executives and Account Managers to oversee daily operational processes, including pricing, service recoveries, fill rates, compliance, rollouts, optimization, troubleshooting, and QA.